Eligibility Specialist

A N D R E C L O W N E Y

Eligibility Specialist

C O N T A C T

817-***-****

***********@*****.***

Fort Worth TX, USA

LinkedIn.com/andre.clowney

P R O F E S S I O N A L O V E R V I E W

Dynamic professional with over 6 years customer service and administration experience in fast-paced office environments. Demonstrated excellence through eligibility processing, client issue resolution and effective phone communication. Proficient in Microsoft Office and database management while maintaining client confidentially.

W O R K E X P E R I E N C E

SNAP Case Reviewer

Massachusetts DTA/Contractor 2025 – Present

• Conducted thorough reviews of SNAP case files to identify errors in eligibility determinations, benefit calculations and documentation ensuring adherence to state and

federal guidelines.

• Analyzed financial documents, employment verification and household composition to determine eligibility and benefits.

• Implemented corrective actions on incorrect cases, recalculating benefits and updating case records to reflect accurate eligibility and payment amounts.

Eligibility Specialist II

Texas health and Human Services 2021 – 2023

• Reviewed and processed applications, ensuring accurate eligibility determinations for various state programs.

• Conducted interviews via phone, clearly explaining benefits processes and available programs to clients.

• Managed sensitive client information and maintained confidentiality while handling high caseloads in a fast- paced environment.

• Ensured timely and accurate completion of all eligibility determinations and maintained detailed records.

E D U C A T I O N

Associate’s degree

U of M Dearborn

Criminal Justice

2015

Aviation Institute of Maintenance

2010

2010

S K I L L S

• Communication

• Teamwork

• Critical thinking

• Time management

• Problem Solving

• Adaptability

• Caseload Management

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