Technical Editor and Content Specialist
Resume:
Bryan Davis
Technical Editor
*********@*****.***
Fitchburg
US
Skills
Technical Editing (Expert)
Document Management (Expert)
Cross-cultural Communication
(Experienced)
Technical Writing (Experienced)
MicroSoft Office 365 Suite (Experienced)
Adobe FrameMaker (Experienced)
References
• Stephanie Berke
CareFirst BlueCross BlueShield
*********@*****.***
Devona Overton
CareFirst BlueCrossBlueShield
******.*******@*****.***
Professional Summary
Dynamic and detail-oriented Technical Content Editor and Analyst with over 25 years of experience in editing, crafting, and managing technical documentation across multiple platforms and organizations, including CareFirst BlueCross BlueShield and IBM. Proven ability to refine and elevate content to meet stringent federal, legal, and organizational standards, ensuring clarity and accessibility for diverse audiences.
Expert in collaborating with cross-functional teams and senior leadership to meet urgent deadlines. Demonstrated project management skills in overseeing the production cycle of significant publications, ensuring the timely delivery of high-quality content.
Committed to enhancing user engagement through well-structured documents and visual aids, while maintaining adherence to style guidelines and project requirements.
Employment
Technical Content Editor and Senior
Analyst
Feb 2023 - Feb 2026
CareFirst BlueCross BlueShield
Washington, D.C.
Performed extensive editing on documents in Microsoft Word, PowerPoint, Excel, and SharePoint for BCBS's 33 Plans, supporting over 8 million federal employees.
Refined over 3,000 documents to date from diverse authors, ensuring strict adherence to BCBS and federal content and legal standards. Managed urgent editing requests, collaborating with senior leadership on deadlines as short as 30 minutes due to critical system alerts or emergency issues.
Regularly restructured documents to improve clarity, accommodating language differences of non-native English speakers. Served as the main editing resource for a key online reference database update project, involving tens of thousands of pages for BCBS claim processors.
Utilized the OpenText Service Request Tracking System to manage workflow, consistently meeting deadlines, including expedited requests crucial to customer service.
Edited a bi-monthly web-based newsletter, functioning as the primary source for company product, service, and activity updates. Managed the ongoing updates and maintenance of a web-based company style guide, covering grammar protocols, content standards, and product catalogue references.
Conducted routine training seminars for new employees on content submission for editing, covering the ticket tracking system and expectations to improve efficiency.
Worked with Senior Leadership Team members on urgent projects, guaranteeing accurate and prompt delivery of essential information. Participated in weekly cadence calls via Microsoft Teams to provide project status updates and address inquiries.
Joel Murphy
CareFirst BlueCrossw BlueShield
********@*****.***
Links
Technical Editor May 2012 - Nov 2022
IBM
Glen Allen, Virginia
Edited technical publications, training materials, and content remotely on a full-time basis, emphasizing the prominent IBM Redbooks series. Maintained material quality and consistency by rigorously enforcing IBM documentation and style guidelines.
Managed the IBM Redbooks production cycle, guaranteeing publications were available to clients promptly.
Transformed source files from Microsoft Word to Adobe FrameMaker, which included adjusting formatting to conform to IBM Documentation standards.
Advised project leaders on editorial matters, preserving communication to uphold deadlines and goals.
Revamped documentation structure for improved clarity, addressing linguistic variations among non-native English-speaking contributors. Instructed new editors, preparing them to perform effectively within the Documentation team.
Acknowledged for sustained excellence, acted as the sole editing resource for the Lenovo documentation group for more than a year during IBM's 2015 divestiture.
Technical Writer II Jan 2011 - May 2012
DRS Defense Solutions
Merrimack, NH
Authored and edited technical documentation, manuals, reports, and brochures for both internal documentation and customer reference materials, supporting hardware and software products for diverse audiences.
Selected appropriate graphics, visual aids, tables, and photographs to enhance accessibility and engagement with the written content. Evaluated project requirements to ensure the accuracy and completeness of technical information, resulting in high-quality documentation products. Collaborated with project managers and lead technical experts to ensure the technical integrity of all materials produced.
Organized documentation according to established company standards, enhancing clarity and conciseness while adhering to corporate guidelines. Reformatted outdated technical documents to conform with current company and customer standards.
Aided in the production and writing of a monthly internal newsletter, delivering timely information to employees.
Principal Editor Jun 2000 - Jun 2010
Progress Software Corporation
Bedford, MA
Oversaw the editorial process for multiple publications, ensuring content accuracy and alignment with brand voice.
Collaborated with writers, designers, and marketing teams to develop compelling narratives for diverse audiences.
Conducted in-depth content reviews and provided constructive feedback to enhance the quality of submitted articles and manuscripts. Developed and implemented editorial guidelines and processes to streamline workflows and improve efficiency.
Mentored junior editors and writers, fostering a collaborative team environment and promoting continuous learning.
Education
Fitchburg State University Sep 1988 - Dec 1992
Bachelor of Arts, English, concentration in Professional Writing Fitchburg, MA
Double minor in U.S. History and Political Science
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