Operations & Service Leader with Customer Focus
Resume:
Aurora, CO
***************@*****.***
GREGORY THOMPSON
About
Well organized, dedicated, self-directed, success-driven professional. Ability to analyze client business issues, build system and process recommendations and successfully reach client resolution. Attention to detail and commitment to A+ customer service are non- negotiable. I am a quick learner and experienced with Microsoft applications.
Experience
City Of Aurora
Field Services Representative, Aurora, CO
2023 – Present
Water quality checks
Water meter pit inspections
Installation of residential & small business meters
Leak check appointments
Water main breaks
The Home Depot
Merchandise Execution Supervisor, Lone Tree, CO
2004 - 2023
Merchandise & inventory control
Project planning
Planogram lay-out merchandising
Sales associate mentorship & training
Forklift operation & training
Bank of the West
Universal Banker, Denver, CO
2016 – 2017
Customer and financial focused roles
CNA Insurance
Policy Services Representative, Littleton, CO
2012
New & existing policy support
Great-West
Retirement Services, Implementation Manager
2006 – 2007
Healthcare, Sr. Technical Analyst, Greenwood Village, CO
1985 – 2004
Corporate 401K implementation
Facilitate plan benefits and asset transfers
Programming data processing system
Supervision of Policy Master department
Education
Metropolitan State College
Denver, Colorado
Management & Professional Development Courses
Skills
Effective Communicator
Customer Centric
Team Building/Mentoring
Training & Development
Resource Management
Business Application Expertise
Positive Attitude
Leadership
Fast learner
Strong Emotional Intelligence
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