Administrative Assistant and Academic Advisor Professional
Resume:
Donna R. Ware
San Antonio, TX 78249
LinkedIn Online Profile: https://www.linkedin.com/in/donna-ware-24a78b13/
I am seeking a Part- Time or Full - Time position your company. I have a strong history record of customer satisfaction. You will notice much of my experience is with Higher Education. While working at The University of Texas at San Antonio Police Department, I performed administrative duties as well as a supervisory role, while earning both my BA and MA. After earning my degrees, I worked as an Academic Advisor, where I advised undergraduate students on academic issues, such as degree plans, course selection, academic programs, and university policy. I also worked with students to connect with university resources.
SAISD 2022/2024
Part Time Support Clerk
• Support Administrative Secretary with (Counselor Office) front desk duties:
o Process and add student’s name to list for Credit Recovery, Alternative School (exits and return’s), ensure that all records regarding student’s academic records are updated in the appropriate time frame.
o Retrieve students from class at the request of Counselor’s.
o All other duties as assigned by Counselor’s or Administrative Secretary
Seton Home 2020/2021
Residential Instructor
• Teach constructive behavior and social skills.
• Teach basic parenting skills.
• Teach realistic problem-solving behaviors, and life skills.
• Teach good personal hygiene skills.
• Reinforce positive behavior by providing healthy, positive incentives for residents and children.
• Oversee daily chores and room checks.
• Engage with residents and children daily during activities and leisure time.
• Responsible for the care of the children if the mother was not able to care for the child/ren.
• Complete behavioral logs daily to document progress and activities completely and accurately.
• Document all serious incidents completely, accurately, and in a timely manner.
• Follow reporting and notification protocol for serious incidents.
• Ensure cleanliness of all cottage areas.
University of Texas at San Antonio, San Antonio, Texas 1991- 2018
One of the University of Texas system schools located in c/2021entral Texas with a population of over 30,000 students.
Academic Advisor III – Social Science Advising Center 2014 – 2018
• Advise undergraduate students on academic issues such as degree plans, course selection, academic progress and as well as university policies
• Work with students to connect them to appropriate campus resource offices and location.
• Manage caseload information, including degree plans, student petitions and requests, and departmental audit’s
• Maintain student information throughout the various technological platforms, including BANNER, CRM/ Global, Degree Works, and SSC Campus
• Participate in departmental projects as assigned by Advising Director
• Graduation Audits
• Team to Create Academic Probation Recovery
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Academic Advisor III – Colleges’ Freshman Advising Center 2012 – 2014
• Advise undergraduate students on academic questions such as degree plan, course selection, and university policy and where they could locate this information.
• Coordinate Midterm Maintenance program and process end of semester academic status for students on Academic Probation (0.0 – 1.99 GPA)
• Texas Success Initiative (TSI) lead coordinator for New Freshman Students
• Serve on hiring committee and mentor new Academic Advisors
• Provide students with information regarding campus resources
Academic Advisor II – Colleges’ Freshman Advising Center 2009 – 2012
• Liaison to the College of Business Freshman students
• Member of TSI Roundtable
• Including all responsibilities as an Academic Advisor I
Academic Advisor – Colleges’ Freshman Advising Center 2007-2009
• Advise undergraduate students on academic questions such as degree plan, course selection, and university policies
• Create a Time Management Presentation and present as a workshop
• Facilitate small group advising sessions.
Adjunct Professor 2010 – 2010
• Teach a Freshman Level Social Science (3 hour) course: COR 1203
Positions with UTSA Police and Parking & Transportation
Administrative Associate II 2006-2007
Administrative Assistant I 2000 - 2006
Senior Administrative Clerk 1996-2000
Administrative Clerk 1991-1996
Additional Work Experience and Professional Training
Family Service Association, San Antonio, Texas 2007
The oldest human service agency in San Antonio dedicated to helping children, seniors, and families in need.
Counseling Practical Intern
Completed 300 hours of Counseling adolescents and adults individually, as well as couples and families. Performed psycho-social assessments, treatment plans, and annotated progress notes. Conducted and facilitated parent education workshop groups.
Nix Specialty Health Center, San Antonio, Texas 2006
Located in North Central San Antonio, the Center addresses the specialized needs of individuals.
Counseling Practicum Intern
Completed 150 hours of group and individual counseling for adolescents between the ages of 5 – 17 years of age and documented individual sessions in the charts.
Southwest Mental Health Center, San Antonio, Texas 1991-1995
Center helping children, teens, and families overcome mental illness and improve ability to function in life.
Mental Health Worker I
Assisted in the care and supervision of adolescents for long and short-term behavioral/mental health care. Also worked with mothers transitioning back to care for their infants and children.
Presentations, Publications, Research and Awards
• 2017 Conference Panel Discussion Leader – National Academic Advising Association (NACADA): Black Lives Matter
• 2016 Conference Presenter – National Academic Advising Association (NACADA): Black Student Success Matters
• 2016 Conference Presenter – Texas Academic Advisor Network (TEXAAN): Black Student Success Matters
• 2016 Conference Presenter – Texas Academic Advisor Network (TEXAAN): Proactive Advising
• 2015 – UTSA Advisor of the Year
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