Administrative & Case Coordination Specialist

EBONY DENNIS

786-***-**** ️ *********@*****.***

Remote Administrative Case Coordination Client Services

PROFESSIONAL SUMMARY

Detail-oriented administrative and client services professional with 6+ years of experience in high-pressure, regulated environments. Background in corrections and municipal operations with strong skills in documentation, compliance, intake coordination, conflict resolution, and confidential record handling. Proven ability to manage high call volumes, prioritize competing tasks, and maintain professionalism in fast-paced settings. Seeking a stable remote role in administration, intake, or case coordination.

CORE SKILLS

Case Documentation & Intake Processing

Client & Stakeholder Communication

Compliance & Confidential Records

Scheduling & Coordination

Conflict De-escalation

Call Handling (Inbound/Outbound)

Administrative & Clerical Support

Data Entry & Reporting

PROFESSIONAL EXPERIENCE

City of Miami-Dade County – Miami, FL

Correctional Officer Oct 2023 – Present

Conduct intake, classification, and documentation for 70+ individuals per shift in a highly regulated environment.

Maintain accurate records and reports in compliance with CJIS, county, and state regulations.

De-escalate conflicts and respond to complaints using professional communication and problem-solving skills.

Coordinate schedules, movement, and daily operations while prioritizing safety and efficiency.

Handle sensitive and confidential information with discretion and accuracy.

City of Miami Beach – Miami Beach, FL

Control Room Operator Jan 2022 – Oct 2023

Managed high-volume inbound calls and service requests, resolving issues and routing cases appropriately.

Provided administrative support including documentation, correspondence, and data entry.

Served as acting supervisor during leadership absences, ensuring operational continuity.

Trained new clerical staff, improving response times and service quality.

Maintained logs, reports, and departmental records with attention to detail.

CERTIFICATIONS

CJIS Security & Privacy Certification

FEMA Emergency Management Institute – ICS-100

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