Senior System Administrator with TS/SCI Clearance
Resume:
Victoria I. Smith
Pasadena, Maryland, 21122
Phone: 410-***-****
E-mail: ************@*****.***
Security Clearance: TS/SCI With FS Polygraph
Experience
System Administrator IP_Services
(August 2024 – Current) EOA Technologies
Proficient in creating, updating, and managing DNS zones within Infoblox.
Supported DHCP configurations and reservations setup for dynamic IP
Configured and managed DNS zones (forward and reverse), A, AAAA, MX, CNAME, and TXT records
Verified DNS entries through the SSP
Collaborated with cybersecurity teams to audit and remediate DNS vulnerabilities and misconfigurations.
Managed both static and dynamic zones for over 400 domain names in Infoblox
Responded to email inquiries regarding information requests and data changes.
Monitored DNS performance to ensure optimal functionality.
Maintained server access control lists (ACLs) to ensure secure network access.
Tier 2 I.T. Support Specialist Admin
(August 2022-April 2023) – TechUSA
(May 2023- July 2024) EOA Technologies
Provide remote support for users across different platforms
Work within a ticketing system to provide support to customers for various I.T issues.
Install and configure thin client workstations embedded with windows 7 and 10
Report problems or faults and provide recommendations to the project manager and/or issues
Work with Active Directory to create user accounts and administer machines.
Create efficient migration processes and operating procedures to optimize IT projects.
Maintain and Modify Shared Drives
Assist in maintaining various accounts
Troubleshot network issues as they arise
Develop and maintain system documentation to ensure correct documentation
Install, remove, and upgrade software packages to include office automation and special service software
Tier 1 Help Desk Team Lead
March 2022- August 2022 (Tech USA - Fort Meade, Maryland)
Develops and maintains appropriate system documentation to ensure that documentation is current
Monitor common system problems and document system events to ensure continuous functioning
Maintain and modify shared drive
Analyze calls to ensure team technicians are adhering to contract requirements
Inform team with up to date information
Tier 1 Help Desk Technician
May 2021-March 2022 (Tech USA - Fort Meade, Maryland)
Work within ticketing system to provide support to customers for various IT issues
Develops and maintains appropriate system documentation to ensure that documentation is current
Provide remote support, as needed, for users recently migrated to an upgraded OS, as well as support for all users across various platforms
Install, remove, and upgrade software packages to include office automation and special purpose software for users across various platforms
Install and configure Thin Client workstation’s embedded with windows 7 and windows 10
Troubleshoot basic network issues as they arise
Collaborate with software engineers and IT management to ensure installations meet established security standards
Work within Active Directory to create user accounts and machine administration
Assist with the training of new team members as needed
Monitor common system problems and document system events to ensure continuous functioning
Administrative Assistant
September 2019-April 2021 (Kadena Marina, NAF 718 FSS, Kadena Air Force Base Okinawa, Japan)
Logging, prioritizing, and resolving support tickets in a timely manner, identifying when issues need to be escalated to higher-level support teams
Create and maintain filing systems, both electronic and physical
Troubleshoot on older computers and software, both when they are down and need current updates.
Maintain and Modify customer accounts
Create promotions, advertisements and information articles through Microsoft Photoshop, Word and Powerpoint.
Invoicing customer accounts
Managed asset inventory including ensuring real time supply as well as ordering stock as needed
Maintaining system schedules
Reporting and reconciling company expenses, accounts receivables, and claims
Schedule and coordinate staff and other meetings
Answer phones and greet visitors
Network Voip Engineer
August 2018-August 2019 (Cybercore – Fort Meade, MD)
Troubleshoot call features: call forward, call forward all, call transfer etc in IP Telephony
Troubleshoot phone unregister issue
Interacting directly with end user in resolving their issues
Coordinate with technicians and perform installation and migrations of various technology solutions within network
Perform troubleshooting on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules
Monitor efficient working of all complex and multifaceted projects
Interact with other departments to execute project tasks including progress tracking with minimal oversight to deliver network projects in a timely manner to the customer
Analyze and evaluate network performance and provide solutions to optimize traffic flows, security, and processes
Mentor and serve as the escalation point to other team members
Proficient in documentation, reporting and knowledge transfer
Completed work assignments such as adding, moving, and reprogramming of telephones and equipment
Performed installation and termination of Ethernet, coaxial and fiber optics cable
Access Control Specialist
April 2018-August 2018 (Omniplex – Fort Meade, MD)
Enforce the entry and identification system which included operating security screening equipment to detect weapons, contraband, and prohibited items
Facilitated the preparation of equipment for customer outings
Stood guard at stationary posts which included monitoring closed-circuit television, duress alarm systems and other security equipment
Provide security presence, enforced federal and local law regarding prohibited items and provided protection as circumstances dictated
Observe areas for suspicious activity, unauthorized persons or occurrences
Circulate among employees and patrons to preserve order and protect life and property
Maintain visible presence to deter criminal activity
Report daily activity within assigned areas of both suspicious and non-suspicious nature, through well-developed and articulated reports
Crew Member
November 2016-April 2018 (Pie Five – Glen Burnie, MD)
Shift Supervisor
December 2015-April 2018 (The Froyo House, Severna Park, MD)
Education
Western Governors University -(Projected graduation 01/2027) Bachelor of Science, Cybersecurity and Information Assurance
Chesapeake High School
High School Diploma- 2017
Certifications
CompTIA Security+ - (2020)
CompTIA A+ - (2025)
ITIL Foundation Certificate – (2026)
References
Available upon request.
Contact this candidate