IT Support & Security Specialist (Navy Veteran)

JOSHUA HOLINGSHEAD

Edinburg, TX 956-***-**** ************@*****.***

Motivated IT professional and U.S. Navy veteran with hands-on experience in network support, cybersecurity fundamentals, and customer-facing technical roles. Currently completing a diploma in Information Technology Security & Administration. Skilled in troubleshooting Windows/Linux systems, managing Active Directory environments, and supporting users remotely. Proven ability to thrive in high-pressure environments, with a strong foundation in both technical execution and customer service.

EDUCATION

Technical Diploma Information Technology Security & Administration MyComputerCareer 2025

(G.E.D) General Education Diploma Naval Command Training Center

Certifications In-Progress: CompTIA A+, Security +, Network +, Microsoft Azure AI Fundamentals, Azure Fundamentals

SKILLS & QUALIFICATIONS

Computer Hardware Installation Technical Troubleshooting Network Cabling Connectivity Troubleshooting Routers Switches Access Points DHCP DNS IPV4/IPV6 Subnetting Addressing Network Configuration Windows & Linux Operating Systems Windows Command Line Linux Terminal NTFS Permissions User/Group Management Client-Side Virtualization Configuring Firewalls Antivirus Risk Assessments Active Directory LDAP

PROJECTS

MyComputerCareer Information Technology Training Projects Remote March 2025 - Present

Install, configure, and troubleshoot Windows and Linux operating systems using command-line tools and administrative utilities

Configure routers, switches, and wireless networks to ensure optimal performance in simulated environments

Deploy & manage virtual machines and cloud services using Microsoft Azure

Manage identity and access controls through Active Directory and multifactor authentication setups

EXPERINCE

Senture Customer Service Representative McAllen, TX October 2023 – February 2025

Delivered customer support by answering calls and accessing client accounts using internal CRM systems, ensuring smooth and timely resolution of inquiries

Reviewed documentation and previous agent notes to verify claim approval statuses, updating records to maintain compliance

Assisted customers with password resets, guiding clients remotely through desktop interfaces, providing basic computer training

Met and maintained call handling benchmarks of under 10 minutes per call, staying focused and following standardized protocols

Documented every interaction to maintain thorough case records and ensure smooth follow-up by future agents

Humach LLC. Call Center Agent Plano, TX February 2021 – June 2023

Supported three programs (Unemployment, Omni-Cheer, Pandemic Assistance) guiding users through web navigation and application completion

Delivered technical support for digital transactions, assisting clients in ordering school uniforms & equipment in secure platforms

Used secure VPN connections to work remotely and maintain consistent communication with clients across the U.S

Provided stimulus assistance, helping customers find application portals, track statuses, and validate Social Security numbers

Maintained detailed logs of all support actions and client interactions to ensure audit-readiness and data integrity

MILITARY EXPERIENCE

U.S. Navy IT Specialist Bahrain, Manama April 2009 - April 2013

Installed, maintained, and troubleshot secure networks (SHF, UHF, EHF, ADNS, fiber optics) across Middle East operations, ensuring 24/7 connectivity in mission-critical environments

Monitored satellite links, routers, and modems for real-time network stability, resolving outages to maintain operational readiness

Supported staff with IT issues, offering in-person technical support & mentoring on system operations, increasing team efficiency

Held inventory and custody of cryptographic keys and IT assets valued in the millions, ensuring secure communications in classified environments

Supervised and trained 10+ junior personnel as acting Chief Watch Officer, managing performance in high-security settings

Held a security clearance above Top Secret—making me the sole authority for handling classified materials in the unit

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