Customer Support, Retail Manager & Medical Office Specialist

Stefeny Curry

Location: Deltona, FL ***** Mobile: 386-***-**** Email: *******.*****@*******.***

Education

Medical Assistant Diploma June 2026 (expected)

Northbridge University Deland, FL

Awards/Certificates:

National Center for Competency Testing – Certified Medical Assistant Awarded March 2026

American Heart Association – First Aid and CPR Certified (BLS) Expires 2028

Areas of Knowledge

Aseptic Technique

Staple Removal/Suture Removal

Surgical Tray Set Ups

Injections

Patient Preparation for Examination

EKG & Vital Signs

Instrument Sterilization

Snellen Eye Chart

Specimen Collection

Front Desk Duties

Phlebotomy

HIPAA Trained

Throat Cultures

Charting/Records Management

Basic Wound Care

Telephone Triage

Pre-Operative Care

Post-Operative Care

Professional Experience

Store Manager June 2023 – Present

Surf Style – Daytona Beach, FL

Mentors staff members with professional development by offering guidance and support in their assigned roles.

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Improved customer satisfaction by addressing and resolving complaints promptly.

Store Manager May 2021 – October 2022

Woof Gang Bakery & Grooming – Ormond Beach & Daytona Beach FL

Supervised day-to-day operations to meet performance, quality and service expectations.

Managed inventory levels to minimize stockouts while reducing overhead costs.

Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Managed locations by ordering products, processing payroll, scheduling shifts, and ensuring orderly retail displays.

Licensed Massage Therapist July 2015 – August 2025

Self Employed – Illinois & Florida

Increased client base through effective word-of-mouth and social media marketing strategies.

Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.

Collaborated with healthcare physicians to develop treatment plans addressing client specific pain or injury concerns.

Serviced clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.

Maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.

Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.

Skills

Leadership, Problem Solving, Friendly, Positive, Teamwork, Customer Service, Multitasker, and Organized.

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