Experienced Courier with Logistics & Customer Service Skills

ROHIT RAI

Morrisville, North Carolina

Email: *********@*****.*** Phone: 919-***-****

Objective:

Seeking a courier position to leverage my diverse background in customer service, logistics, technical support, and rideshare driving. Professional Experience:

Tier 1 Technical Support Specialist Apple Jan 2023 - July 2023

● Provided expert technical support for iOS and macOS devices, ensuring issue resolution.

● Proficiently used Apple's diagnostic tools for efficient problem-solving.

● Maintained organized workspace for efficient support delivery. Billing Customer Service Rep 1 Charter Communications Dec 2021 - Oct 2022

● Assisted customers with billing inquiries, account issues, and adjustments.

● Utilized Agent OS and CSG platform for billing explanations and technical support.

● Delivered excellent customer service by providing timely updates and resolving issues.

Associate Amazon DSP Aug 2019 - Oct 2021

● Supported delivery, packaging, and logistics operations, ensuring efficiency.

● Maintained a clean and organized work environment for safety and productivity.

● Ensured accurate documentation and tracking of deliveries, optimizing logistics. Rideshare Driver Lyft June 2018 - Aug 2019

● Provided safe, comfortable, and timely transportation services with excellent route knowledge.

● Ensured a clean, well-maintained vehicle for passenger comfort and safety.

● Delivered friendly, accommodating service through effective communication. Education:

Associate's Degree in Agribusiness and General Agriculture North Carolina State University Aug 2015 - May 2018

Key Skills:

Logistics, Customer Service, Communication, Problem-Solving, Safe Driving, Documentation.

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