Administrative Operations & Personnel Specialist

LeShe’ Neal

Houston, TX • 832-***-**** • **********@*****.***

Summary

Detail-oriented, motivated, and highly organized administrative professional with a strong background in of<ice operations, personnel management, and budget tracking. Adept at streamlining processes to enhance ef<iciency and work<low while maintaining compliance with policies and procedures. Experienced in supervising and coordinating clerical support staff, personnel information, and managing departmental records. Pro<icient in working with little or no supervision. Strong work ethic, adaptability, and exceptional interpersonal and communication skills with a proven ability to resolve issues, liaise between departments, and support executive leadership. Skills

Personnel Information Management

Policy & Procedure Development

Research & Analytical Skills

Strong Organizational Skills

Verbal Microsoft Documentation Time Management & Written Of<ice & 365 Communication Reporting Professional Experience

Server – Pappadeaux Seafood Kitchen January 2025- Present

Deliver exceptional dining experience with an enthusiastic, welcoming attitude that re<lects

Guide Pappadeaux’s guest through commitment menu selections to hospitality. to offer knowledgeable suggestions and creative pairing

Maintain recommendations a detail orientated to elevate approach each visit. in every aspect of service, ensuring accurate orders, precise

Apply timing, strong and immaculate product knowledge table presentation. to answer questions about ingredients, preparation methods, and

Ensure specials. compliance with all sanitation, food safety, and alcohol service standards throughout every

Demonstrates shift. adaptability and teamwork in a fast-past, high-volume environment, maintaining a positive, enthusiastic energy under pressure.

Administrative Support Associate – United States Air Force February 2022 - Present

Manage squadron strategy initiatives across various teams through accountability, communication,

Audit Provide and reporting. operations leadership, and insight processes and mentoring to enhance to new co-personnel workers, and transition new staff and to manage facilitate compliance. seamless

Produce Coordinate Serves integration as thorough administrative meetings, into department accurate prepare liaison, and operations. agendas timely addressing reports and presentations inquiries of project and activities. for resolving squadron issues meetings with internal and external

Deliver Remain stakeholders. exceptional calm and professional customer service in stressful through circumstances direct communication and effectively with diffuse clients tense and team situations. members. Cafe Manager – Urban Air November 2018 – August 2021

Supervised Developed and daily implemented operations, including standard operating personnel procedures management, to optimize customer work<service, low and and supply improve tracking.

Organized Spearheaded Designed Delegated Controlled service delivery new work and expenses summer menu led staff, for team store of items, setting camp the meetings and cafe resulting program, priorities cafe. by to managing communicate in increasing and a 60% goals. inventory revenue membership updates increase, of supplies and signups reinforce and and equipment operational community and standards. placing engagement. new

Conducted orders to maintain performance stock evaluations levels. and provided feedback and additional training to enhance staff cohesiveness and ef<iciency.

Server – El Toro Mexican Grill March 2016 – November 2018

Greeted guests and guided them through menu selections while demonstrating outstanding

Accurately Maintained hospitality. recorded a high standard customer of service orders, by ensuring ensuring timely correct and garnishes correct delivery and presentation of food and for beverages. all menu

Built items. strong customer connections, demonstrating Guest <irst mindset, resulting in repeat visits. Education

Community College of the Air Force A.S. Business

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