Technical Operations Specialist Resume Title

Sean O’Hara

*** * ******* ***. ****** Junction, AZ 85119 440-***-**** **********@*****.***

SUMMARY OF EXPERIENCE

Over 25 years of engineering and analysis expertise in vendor management, system design, and cost analysis. Proven leader with a talent for guiding teams, mentoring junior staff, and translating complex technical details for non-technical stakeholders to drive informed decision- making. Committed to elevating customer satisfaction and generating revenue through innovative solutions.

PROFESSIONAL EXPERIENCE

MIMOMax Wireless / Salt River Project, Tempe, Arizona RF Field Engineer / Technical Support January 2022 – Present

• Troubleshoot existing and new installs; collaborate with radio vendors on firmware release changes affecting FAN radio operation.

• Survey, schedule, and complete Distribution Integration Capacitor Banks installations, assisting crews during the installation of control equipment.

• Certified in CIP High/Medium/Low, substation entry, annual NERC, and BESS training.

• Conduct path studies using Google Earth Pro, Radio Mobile, and EDX to determine feasibility and azimuths to master stations.

• Handle national and statewide travel for installations. Paradigm Consulting / Arizona Public Service, Deer Valley, Arizona SCADA RF Field Engineer July 2018 – Present

• Troubleshoot existing and new installs; train new field personnel in classroom and field settings.

• Maintain relationships with multiple APS departments and coordinate statewide installations.

• Perform repeater location and design for specific device locations.

• Certified in CIP High/Medium/Low, substation entry, annual NERC, and BESS training.

• Conduct path studies using Google Earth Pro and EDX. Kyber Consulting, Apache Junction, Arizona

Principal Consultant November 2016 – July 2018

• Develop new business and maintain existing customer relationships.

• Specify, design, and implement Smart Grid RF and IT solutions for PUC and commercial clients.

• Perform propagation studies and detailed attachment location plans for AMI networks.

• Oversee project deployments and deliverables; troubleshoot and maintain existing AMI networks.

Itron, Raleigh, North Carolina

Technical Project Manager - Level 2 April 2015 – July 2016

• Integrate RF solutions within Cisco CGR environments; provide high-level support.

• Supervise Windows and Linux administration; maintain network security and data protection.

• Design and implement network systems.

Interwrx, Mesa, Arizona

Lead Network Administrator / RF Network Design August 2014 – March 2015

• Manage RF networked systems; implement hosted customer websites and email services.

• Supervise Windows and Linux administration; maintain Microsoft Server infrastructure.

• Perform sales outreach and develop technical relationships with vendors. Chester’s Harley Davidson, Mesa, Arizona

Customer Sales Representative April 2014 – August 2014

• Sales representative for new Harley Davidson motorcycles.

• Increase revenue for the shop in both sales and service; maintain customer satisfaction. A & S Custom Cycles, North Royalton, Ohio

Business Development Manager May 2010 – January 2014

• Identify market growth opportunities and develop plans to penetrate new areas.

• Oversee the implementation of new business and employee development plans.

• Maintain business and technical relationships with supply vendors. Hexagram / Aclara RF Systems, Solon, Ohio

Senior Project Manager / Sales Director March 2005 – June 2012

• Develop and implement project plans for Automatic Meter Reading systems.

• Oversee site acquisition, operational procedures, and customer support.

• Develop sales leads through trade show presence. Nexus / Indigo, Lakewood, Ohio

Project Manager / Lead Systems Architect May 2004 – March 2005

• Develop and implement project plans for radiological imaging solutions.

• Perform intrusion detection projects and security analysis. R.D.I., Warrensville Heights, Ohio

Implementation Manager / Lead Systems Architect December 2003 – May 2004

• Lead selection process for new RIS/PACS systems; bring company into HIPPA compliance.

• Manage professional technical staff; develop operational procedures and policies. Sogeti USA, Cleveland, Ohio

Technical Project Manager / Lead Consultant December 2002 – December 2003

• Oversee planning, design, and implementation of systems for major healthcare providers.

• Standardize data center operations and establish performance metrics. Paragon Data Systems, Cleveland, Ohio

Project Manager / Networking Design Analyst January 2000 – December 2002

• Ensure correct specification, design, and implementation of customer hardware and custom software.

• Develop and maintain technical relationships with vendors. Automated Solutions Corporation, Richfield, Ohio

Director of Technical Services February 1994 – January 2000

• Specify, design, and implement networking hardware and custom software.

• Integrate RF technology with legacy IBM mainframes and UNIX-based networks. F.A.C., Broadview Heights, Ohio

IT Manager July 1994 – February 1996

• Supervise network system build-outs; implement customer access to the internet.

• Maintain and expand company voice systems.

Northern Ohio Cable, Doylestown, Ohio

Assistant Build Out Manager May 1991 – February 1993

• Co-supervise the build-out of new cable TV expansions; implement customer support database software.

EDUCATION

• Certification, Windows XP Professional, Horizon Center, Independence, OH February 2002

• Certification, Intermec RF Professional, INTERMEC, Everett, WA September 2001

• Certification, CCNA, WAVE, Beachwood, OH May 2000

• Certifications in Budgetary Principles, Customer Relations, Management 317, CSU, Cleveland, OH November 1998

• Certification, MCSE+ Internet, WAVE, Beachwood, OH July 1998

• Certification, Aironet/Telxon Wireless LAN Expert, Aironet Communications, Akron, OH

June 1998

• Certification, IBM Wireless and Systems Integration, IBM, New York, NY May 1998

• High School Diploma, Brecksville Senior High School, Brecksville, OH June 1984

• 2 Years Computer Science, The Ohio State University, Columbus, OH 1984 – 1986 KEY SKILLS

• RF Engineering and Troubleshooting

• Path Study Software: Google Earth Pro, Radio Mobile, EDX

• Vendor Management and Collaboration

• Team Leadership and Mentorship

• Compliance and Safety Training (CIP, NERC, BESS)

• Network Systems Design and Implementation

• Wi-Fi and BLE Network Optimization

• Cisco/Meraki Networking Environments

PERSONAL INTERESTS

• Licensed HAM Radio Operator (Call Sign: K9CLE)

• Motorcycling Enthusiast

• Photography Aficionado

• Custom PC Builder

REFERENCES

• Matt Russel 904-***-**** Personal

• Tom Stadler 480-***-**** Personal

• Jeff Benson Arizona Public Service 407-***-**** Professional

• Mike Welsh Itron 216-***-**** Professional

• Ryan Cooper Aclara 330-***-**** Professional

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