Administrative & Customer Support Professional with Proofreading skill

JACLYN ABRAMS

516-***-**** *****.******@*****.***

Relevant Experience

Northwell Health Melville, NY

Financial Services Representative (Contract) October 2025 - Feb 2026

• Inform patients of balance inquiries and obtain payments by credit card

• Offer payment plan options for outstanding balances of over $400 or more

• Collect, verify, and enter client information accurately into intake systems (e.g.,Artiva, Athena)

• Verify Medicaid eligibility through ePACES and assist with putting bills/statements on hold

• Identify issues and discrepancies with accounts and escalated to supervisor when necessary Osaic, Inc Holbrook, NY

Business Services Associate February 2024 – Feb 2025

• Reviewed over 280 Account Information letters from clients via mail and updated accounts at the direction of the client while maintaining confidentiality

• Processed and submitted client account forms requiring e-signatures for new client account openings, IRAs, and account changes, demonstrating time management and proactive communication

• Assisted with onboarding new accounts by following paperless procedures and submitting to custodial plat- forms (e.g., Pershing and NFS)

Stony Brook University HR Services Stony Brook, NY Administrative Specialist (Temporary) Sept. 2023 – December 2023

• Entered and logged payroll details for Undergrad/Grads in Google Sheets for Payroll department

• Used OnBase HR Payroll’s database to upload relevant and confidential documents for 200 Grads

• Assisted in onboarding employees through Talent Management System (TMS) workflow

• Input confidential information in E-Verify system accurately, playing a key role in payroll process JurisSolutions Syosset, NY

Quality Assurance Coordinator Feb 2020 – February 2022

• Performed quality assurance review of Workers' Comp reports, addendums, and record reviews

• Responsible for maintaining quality compliance by identifying specific requirements and ensuring the work is completed to NYSIF specifications

• Verified doctor’s independent medical exam results

• Updated scheduling and all other pertinent departments on alerts affecting doctors and due dates Harvard Law School Alumni Center Cambridge, MA

Editor (Contract) July 2018 – October 2018

• Gathered and updated alumni information and maintained the Reunion Technologies website

• Verified accuracy in pages, headings, and captions, and consistency in grammar and abbreviations

• Compared typeset PDF proofs against original copies to identify errors or omission

• Edited and approved six Red Book yearbooks to improve readability to go to print on schedule The Duplessy Foundation Boston, MA

Marketing & Publicity Assistant October 2017 – April 2018

• Collaborated on and executed three successful giveaway campaigns to increase brand awareness for an in- ternational bike touring company

• Communicated professionally with partners and clients while scheduling and booking conference rooms for biweekly conference calls to partners

• Acted as liaison with partners and provided customer service to all partners’ audience

• Created engaging content to be distributed via Twitter, Facebook, and Instagram

• Measured and compiled data in order to prepare accurate reports on campaigns’ performance The Medicare NewsGroup Chicago, IL

Web Publishing Intern June 2012 – Sept 2012

• Excel data entry management; researched Medicare news stories, articles, and journals; merged and collected social media statistics

• Researched relevant articles, news feeds and more on Medicare and health care for weekly newsletter to be distributed

• Handle clerical tasks such as photocopying, filing and scanning. Skills

Efficient in Microsoft Office Suite (Excel, Word, Outlook), Microsoft Teams, and Zoom Proficiency in Google Suite (Sheets, Docs, Forms) and Adobe Acrobat Reader Experience with DocuSign, eVerify, and ePaces

Education

Clarkson University

Bachelor of Science in Humanities and Social Sciences May 2007

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