Dedicated Human Services Leader & Program Director

VICTORIA DINKINS

*****************@*****.*** 317-***-**** Cincinnati, OH

SUMMARY

Dedicated and compassionate management professional with 13+ years of supervisory experience in group home and human services settings. Proven ability to build strong teams, develop structured programs, and ensure compliance with state regulations. Skilled in leadership, operations management, and client-centered care. Passionate about transitioning into education and youth development.

PROFESSIONAL EXPERIENCE

Assistant Director Envision (03/2025 – Present)

• Co-created and launched agency operations alongside a transition team

• Developed multiple 24/7 two-on-one group home sites

• Oversaw staffing, compliance, and program development

• Ensured adherence to state policies and quality standards Care Coordinator Envision (07/2023 – 03/2025)

• Coordinated individualized care plans and services

• Maintained compliance with documentation and regulations

• Collaborated with multidisciplinary teams

• Communicated with families and providers

Owner / Operator Serve U Best LLC (2021 – Present)

• Founded and developed a service-based agency supporting client care needs

• Built operational structure, policies, and service delivery models

• Managed staffing, client intake, and program oversight

• Ensured compliance with state and local regulations Program Support Specialist JFS, Cincinnati, OH (08/2022 – 06/2023)

• Coordinated daily operations, managed referrals, and ensured adherence to policies

• Maintained communication with multiple departments and managed fiscal documentation Program Coordinator Toward Independence, Inc., Cincinnati, OH (05/2020 – 08/2022)

• Managed residential facility operations and staff of 12 to ensure safety and compliance

• Led staff training, conducted financial audits, and improved operational efficiency Community Care Coordinator Talbert House, Cincinnati, OH (12/2019 – 08/2020)

• Maintained caseload of 25–35 clients, coordinated services and referrals, and conducted home visits

• Provided health education, client advocacy, and compliance documentation Community Inclusion Specialist Easter Seals, Waterbury, CT (09/2018 – 12/2019)

• Provided life skills and employment training and ensured safe community participation

• Supported individualized treatment plans and developed community partnerships Residential Aide Delta-T Group, Middletown, CT (11/2015 – 12/2019)

• Assisted residents with daily living activities and ensured safety and care compliance

• Provided personal care, vital monitoring, and environmental upkeep EDUCATION

University of Cincinnati — Bachelor’s in Criminal Justice (In Progress) 90 Credits Earned (Continuing May 2026)

Notary Agent – Verifying identity of signers, ensuring document accuracy, and witnessing signatures SKILLS

• Leadership & Team Development • Program Development • Case Management • Compliance & Documentation • Communication & Collaboration • Crisis Management • Organizational Leadership

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