Versatile Behavioral Health Support Professional

Nickey M. Correa

Panama City, FL 850-***-**** **************@*****.***

Professional Summary

Compassionate and reliable professional with experience in customer service, technical support, and administrative operations. Currently pursuing a Bachelor’s degree in Psychology with a focus on behavioral health. Skilled in communication, problem-solving, and supporting clients in high-stress situations. Seeking a Behavioral Health Technician, RBT, or Remote Customer Service role. Core Skills

Customer Service • Technical Support • De-escalation • Data Entry • Documentation • Billing & Admin Tasks • Communication • Time Management • HIPAA Awareness • Problem Solving Professional Experience

Marketing Representative – Florida Blue (06/2025 – 03/2026)

• Generated leads, provided insurance quotes, and followed up with clients

• Explained coverage options and maintained accurate records Technical Support Representative – Connexus Resource Group (Remote) (11/2023 – 04/2024)

• Supported users with tax software and resolved escalated issues

• Documented interactions and updated customer profiles Office Manager – Riptide Communications (11/2014 – 12/2018)

• Managed billing, payroll, invoicing, and dispatch operations

• Handled customer service, follow-ups, and scheduling Customer Service Representative – Allstate Insurance (02/2007 – 11/2012)

• Assisted with quotes, billing, and policy support

• Delivered service in a fast-paced, client-focused environment Education

B.S. Psychology (In Progress) – Capella University Certifications

HIPAA • CPR • Case Management • Domestic Violence • Cognitive Skills

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