Versatile Operations and Customer Service Leader

NADIA C. STRONG

Home: 810-***-****

Email Address: ************@*****.***

Career Objective

I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Summary

Accomplished a well-versed skill in customer, operational and management service. Over twenty years' of experience developing new strategic initiatives to meet business needs and exceed expectations with completing multiple tasks to ensure accomplishments and compliance.

Key Skills

Workforce Management Strong Organizational Skills New Hire Coordinator

Self-Motivated Project Coordination Scheduling

Standard Operation Producers Program Leadership Multi-tasking

Analytical Problem-Solving Hard-Working Mentorship

Efficient Highly responsible and reliable Allocating Budgets

Analysis Skills Software MS Work, Excel, Outlook & Power Point

Experience

1/2023 – 3/2025

Amazon- Quality Control Associate Work-from -home, part-time

• Inspect Quality for Incoming Orders

• Processing Daily Outgoing Packages

• Tracking Incoming Packages

• Print Shipping Labels

• Cross Functional Organizations

• Processing Speed

• Exceeding Customer Service Expectation

• Chat & Email

1/2020 – 08/2020

Datalot Working Solutions Work-from-home, part-time

• Strategies Inbound & Outbound Calls

• Must strive for accuracy, speed, & excellent

• Price Quotes

• Customer Service

• Successfully complete transfer request to license agents

• Assist our customers with a variety of issues with the goal of retaining their loyalty

• Work in a quiet atmosphere at home

01/2015 – 06/2025 Kettering University Flint, MI

Assistant Director & Judicial Facilitator

Implemented procedures to increase overall productivity

Met all recordkeeping and reporting requirements

Trained managers and staff on information and duties required for daily activities

Managed purchasing and organization inventory

Worked closely and followed up with colleagues regarding documentation, operational issues and materials ordering

Established budgets and tracked expenses

Advisor the Student Clubs and Organizations NSBE (National Society of Black Engineers) & SHPE (Society of Hispanic Professional Engineers)

Hiring and Manage the Work-study Students

Judicial Student of Conduct Coordinator

Monitored team compliance with established safety and health guidelines

Satisfied all recordkeeping and reporting guidelines by fostering complete accuracy in documenting processes

Cooperated with Judicial Conduct to provide accurate documentation, address operational issues and order materials accurately

Perform other assigned duties

Diversity, Equity & Inclusion

Banner Web

Community Spring Fest Atwood – NSBE (National Society of Black Engineers) Volunteers

Hiring Committee for Staff

Wellness Center

Over Student Community Service

02/2004 - 01/2015 Kettering University Flint, MI

Program Coordinator

Discussed casting, budget and various production problems with directors and technical staff

Gear-Up Program for High School Students

Volunteers to help run program

Hire for Students Work-shops

Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows

Organized and administered yearly budgets covering GEAR-UP programs

Planned and scheduled regular and programs to meet established goals

Planned, directed and coordinated all programs and services

Evaluated program performance against expectations

Kept programming on tight schedules, maintaining optimal quality standards to keep audiences informed or entertained

Managed program budgets, organizational budgets and expenditures

Conducted randomized feedback surveys

Wrote recommendations for student employee and scholarships

Coordinated and monitored performance and quality programs

Created and actualized program activities

02/2000 - 6/2004 Kettering University Flint, MI

Registrar’s Office, Administrative Assistant

• Organize Institutional Student Records

• Customer Service

• Process Degree Change Forms

• Student Course Registration

• Student Enrollment Verification Request

• Run Official Transcripts/Evaluate – Banner System

• Participation in Commencement

• Veteran Services

• Purge Student Records (5 years) after graduation

02/2000 - 6/2004 Kettering University Flint, MI

Academic Success Center, Administrative Assistant

• Student Academic (Warning, Probation, Probation II & Dismissal) Records

• Test Proctored for Professors

• Customers Service

• Meeting Minutes

• Faculty Senate – Edit Course Schedule

Committee Member and Volunteer

06/2022 – Present Foundation of Mott Community College Flint, MI

• Dr. Martin Luther King Jr, Tribute

• Event Program Outline

• Speaker

• Sponsorship from Organizations

• Vendors

• Select Scholarship Recipient

• Select Essay Contest Winner

• Allocations of Program Budget

Education and Training

High School Diploma: 1998 Mott Community College

Flint Northern High School – Flint, MI Certificate – CPR Training – Flint, MI

BA in Business Administration South University

Receive Degree: 2015 Savannah, Georgia

MAHEL (Master’s in Higher Education Leadership) Oakland University

Receive Degree: 2021 Rochester, Michigan

Reference upon request

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