Administrative Operations Leader

Shianne Skjonsberg

Edmonds, WA *****

206-***-**** **********@*****.***

Professional Summary

Results-driven Office and Administrative Manager with extensive experience overseeing daily operations, coordinating teams, and supporting executive leadership. Skilled in streamlining workflows, managing complex scheduling, and maintaining highly organized office environments. Proven ability to improve efficiency, manage administrative processes, and ensure smooth day-to-day operations. Known for strong communication, attention to detail, and a proactive, solutions-focused approach.

Core Competencies

Office Operations Management

Administrative Leadership & Team Support

Calendar & Schedule Management

Workflow Optimization & Process Improvement

Payroll & Billing Coordination

Client Relations & Communication

Meeting & Event Coordination

Travel Planning & Executive Support

Data Tracking & Reporting (Spreadsheets)

Vendor Coordination & Office Supplies

Microsoft Office Suite & Office Systems

Strong Organizational & Multitasking Skills

Professional Experience

Office Manager / Administrative Lead – Dahlia Natural Health Clinic, Seattle, WA (April 2023 – Present)

Direct daily office operations, ensuring efficiency, organization, and consistent workflow

Manage comprehensive scheduling system and maintain monthly office calendar

Act as central point of contact for clients, staff, and external partners

Oversee billing processes, payments, and account follow-up

Track expenses and generate reports using spreadsheets for operational insight

Support leadership with administrative tasks, coordination, and travel arrangements

Maintain organized records, documentation, and office systems

Identify and implement process improvements to enhance office efficiency

Office Manager / Administrative Coordinator – Hawthorne Hills, Seattle, WA (March 2019 – December 2020)

Managed front office operations and supported overall business functions

Maintained and coordinated executive calendars, meetings, and scheduling priorities

Processed payroll and assisted with financial administrative tasks

Coordinated meetings, prepared materials, and documented key discussions

Managed vendor relationships and handled office supply procurement

Oversaw billing, payments, and account inquiries

Maintained filing systems and ensured accurate documentation

Administrative Coordinator / Executive Support – OPA / Proliance Surgeons, Seattle, WA (November 2014 – October 2016)

Provided high-level administrative support to multiple leaders

Managed complex scheduling and coordinated daily operational needs

Maintained organized records and prepared documentation

Coordinated staff schedules to ensure proper coverage and workflow

Organized meetings and recorded detailed minutes

Assisted with billing coordination and account verification

Administrative Assistant / Personal Assistant – Swedish Edmonds Pediatrics, Edmonds, WA (November 2012 – November 2014)

Delivered one-on-one administrative support to senior professionals

Managed calendars, appointments, meetings, and time-off scheduling

Served as liaison between clients, staff, and external contacts

Organized daily workflows to improve efficiency and client experience

Maintained consistent, professional communication across all interactions

Education

PIMA Medical Institute – Completed coursework (2002)

Seattle Lutheran High School – Diploma GPA: 3.9

Technical & Administrative Skills

Microsoft Office Suite (Excel, Word, Outlook)

Office Management Systems & Scheduling Platforms

Data Tracking & Reporting

Typing: 55 WPM

Additional Strengths

Strong leadership support and team coordination

Highly organized with excellent attention to detail

Adaptable, dependable, and quick to learn new systems

Effective communicator with a professional, client-focused approach

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