Multilingual Administrative Specialist with Reception Expertise
Resume:
Amalia Maynez
Forney, TX
*********@*****.***
Objective
To obtain a position in a stable & secure environment where I can utilize my skills in:
● Customer Service - Appointment Setting - Microsoft Word -Alpha Numeric Filing
● Basic Office Procedures - PBX / Operator
● Bilingual / Spanish
Skills
● English/ Spanish - Customer Service - 15 multi-Phone line
● PBX Operator - Facts operating system - Basic Office Procedures
● P.O.S System - Cash Management - Appointment Scheduling
● Keyboarding- 35 w.p.m - Customer Service/Tech Tier 1 - Patient Charting EDUCATION
Golden State Business College - Visalia,Ca
April 2002 - December 2002
Administrative Medical/Dental Assisting
G.P.A 3.78 Attendance 105.15% Certificate of Completion - November 2003 Dr Farrell & Farrell / Dinuba, Ca -
Front Office Assistant
(80 hrs externship) November-December 2003
● Greeted & prepped patients
● Prepared rooms for exams with Dr's
● Sanitized instruments used by Dr's before every patient was seen
● Scheduled & confirmed 30+ appointments per day, pulled & filed charts as needed throughout the day, Also made new charts as needed.
● Basic Office Procedures, & other duties as assigned. WORK EXPERIENCE
Xtra Care clinic -Receptionist / Dallas TX
August 2024-Present
● Lead Receptionist
● Answer all incoming calls
● Coordinate leads for Dr, with other facilities
● Schedule all new patient and follow up appts
● Answer all incoming emails
● Receive all incoming faxes
● Communicate with pharmacy's regarding pts medications
● Fill out necessary paperwork as needed (Ex- FMLA)
● Communicate with billers regarding any insurance questions Acero Building Components - Receptionist / Sales Associate - Terrell, TX March 2023 - March 2024
● Answering incoming calls from various customers
● Coordinate orders with warehouse workers
● Receiving Large orders via phone calls & emails
● Communicate with customers via email
● Receive payments from customers: CC, Cash & Checks
● Receive daily deliveries - Fedex, UPS, Amazon
● Disperse Calls to appropriate persons
The Body Shop - Customer Service Representative - Garland, TX Sept 2022- Dec 2022
● Answering Multi phone lines
● Speaking with Multiple Insurance Agencies regarding customers' vehicles.
● Taking specific Information & inputting it into our system.
● Taking P.O.S system payments / cash
● Greeting customers and sales vendors
Alorica / Verizon - Customer Care Representative/ Tier 1 Tech - Fresno,CA March 2020 -
February 2021
● Speaking with customers regarding their cell phones.
● Taking Customers Credit Card info for bill payments.
● Escalating past / present or ongoing issues.
● Troubleshooting issues with customers regarding their cell phones.
● Issuing replacement devices when needed.
● Resolved customer issues
● Worked in the inbound call center
● Greeted customers
● Managed customer accounts
Synchrony of Visalia -
Mental Health Clinic Visalia, CA - Receptionist
May 2017 - October 2017
● Answer multi-phone lines
● Receive Referrals daily, Enter Patient's Demographics,
● Make daily reminder calls to patients,
● Receive payments-Credit Cards transactions, checks, and cash. Preferred Pump & Equipment - Fresno, CA - Receptionist September 2013 - February 2016
● Answered 10+Multi-phone lines per day.
● Dispersed calls to appropriate individuals / offices.
● Sorted incoming / outgoing mail.
● Faxed, scanned & emailed P.o's to appropriate Companies.
● Filed appropriate paperwork as needed.
● Helped co-workers as needed on my down time
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