Pharmacy Support & Customer Service Professional

Alicia Celeste Maldonado

Dallas, Texas • 214-***-**** • ******************@*****.***

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### Professional Summary

Dedicated and customer-focused professional with 4+ years of experience in food service and healthcare support roles. Skilled in patient communication, call center operations, cash handling, and team leadership. Currently pursuing Pharmacy Technician Certification (PTCB) with a strong interest in advancing within the pharmacy and healthcare field.

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### Work Experience

Thesis Pharmacy — Call Center Specialist

April 2024 – Present Dallas, TX

- Answer high-volume inbound calls assisting patients with medication questions and pharmacy services

- Provide accurate information regarding prescriptions, refills, and order status

- Complete daily administrative and data entry tasks

- Utilize pharmacy systems and computer software to document patient interactions

- Resolve issues and escalate concerns when necessary

- Maintain HIPAA compliance and patient confidentiality

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Chipotle — Server & Cashier

May 2022 – March 2024 Dallas, TX

- Delivered excellent customer service in a fast-paced environment

- Operated POS system handling cash and card transactions accurately

- Assisted with food preparation and line service

- Maintained cleanliness of dining and kitchen areas

- Restocked food items and supplies as needed

- Collaborated with team members to ensure efficient service

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Subway — Shift Lead

April 2020 – April 2022 Dallas, TX

- Supervised staff and delegated daily tasks

- Opened and closed store operations including cash counts and deposits

- Provided customer service and resolved guest concerns

- Managed food prep and inventory restocking

- Trained new employees on procedures and safety standards

- Ensured compliance with health and cleanliness regulations

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### Education

High School Diploma

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### Certifications

Pharmacy Technician Certification Board (PTCB) — In Progress

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### Skills

- Customer Service & Patient Support

- Call Center Operations

- Pharmacy Systems & Data Entry

- Cash Handling & POS Systems

- Bilingual Communication

- Computer & Typing Skills

- Problem Solving

- Team Leadership

- HIPAA Awareness

- Time Management

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