Aspiring IT Helpdesk Specialist with Strong Customer Service

Shane Teleisha

Dickinson, TX 281-***-**** *********@*****.***

IT Student pursuing all CompTIA certifications and possessing over 5 years of professional experience working with computers & assisting a diverse demographic of clientele. Expert in customer service always providing the highest quality of customer care leading to 90% 5-star reviews. Looking to enter an entry level helpdesk or technical support role. EDUCATION

Technical Diploma Information Technology, Security, and Administration MyComputerCareer 2025 Certifications (In-Progress): CompTIA A+, Security +, Network +, Microsoft Azure Fundamentals, Microsoft Azure AI Fundamentals, LPI Linux Essentials

SKILLS

Computer Hardware Installation Technical Troubleshooting Network Cabling Connectivity Troubleshooting Routers Switches Access Points DHCP DNS IPV4/IPV6 Subnetting Addressing Network Configuration Windows & Linux Operating Systems Windows Command Line Linux Terminal NTFS Permissions User/Group Management Client-Side Virtualization Configuring Firewalls Antivirus Risk Assessments Active Directory LDAP EXPERIENCE

DoorDash Dickinson, TX October 2024 – Present

Delivery Driver

• Delivered orders across designated routes, maintaining a 4.9+ customer satisfaction rating

• Utilized GPS and mapping applications to optimize delivery times and reduce route inefficiencies

• Resolved customer concerns on-site, maintaining professionalism and a positive customer experience

• Managed mobile app workflow, including real-time order updates, payment confirmations, and navigation Bigge Crane & Rigging Houston, TX November 2022 – February 2024 Gate Access & Yard Assistant

• Troubleshot and maintained Windows-based laptops and communication devices, resolving software, network, and audio/visual issues

• Verified IDs and controlled gate access for vendors and drivers to ensure security protocol compliance

• Managed national inventory records across multiple yards by coordinating with teams via email to validate documentation and accuracy

• Conducted document verification of incoming/outgoing trucks to ensure accuracy of load records

• Supported inventory checks by reviewing digital records and physical audits to ensure equipment tracking accuracy AAA Stump Grinding League City, TX February 2022 - August 2022 Helper

• Operated stump grinding machinery under supervision to safely remove tree stumps on residential and commercial properties

• Cleared job sites by raking & hauling away wood shavings/debris, maintaining a clean and safe workspace

• Assisted team lead with setup, breakdown, and operation of heavy equipment, ensuring project completion

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