Customer Service Specialist with Strong CRM Skills
Resume:
B
Lisa
Bagnerise
lisabagnerise**@gmai
l.com
Fountain, CO 80817
WWW: Bold Profile
SUMMARY
Dedicated customer service representative with expertise in complaint resolution and relationship management. Proven ability to enhance customer satisfaction through effective communication and tailored solutions.
SKILLS
• Customer relationship management
• Complaint resolution
• Product knowledge
• Sales techniques
• Customer service
• Call handling
Customer relationship management
(CRM)
•
• Data entry
• Reading comprehension
• Courteous demeanor
• Microsoft Office Suite
• Call center experience
EXPERIENCE
Customer Service Representative
Aurora, Colorado
University of Colorado/ Jul 2024 to Current
Peer Mentor
Centennial, Colorado
Highpoint Day Program/ Apr 2021 to Feb 2022
Caregiver
Monterey, California
Visiting Angles/ Mar 2014 to Jul 2019
Engaged in conversation with customers to understand needs and provide tailored solutions.
•
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
•
• Resolved customer complaints promptly and efficiently.
• Provided exceptional customer service to ensure customer satisfaction. Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
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Facilitated open discussions to enhance communication skills and build trust among peers.
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Led weekly meetings with mentors and mentees to assess progress towards goals set during previous meetings.
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Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
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• Assisted clients with daily living activities and personal care routines.
• Provided companionship to enhance emotional well-being and reduce loneliness.
• Administered medications according to prescribed schedules and guidelines.
• Maintained a clean and safe environment for clients to promote health.
• Communicated effectively with families regarding client needs and progress.
• Supported clients in developing life skills for greater independence.
• Coordinated transportation for medical appointments and social outings.
• Documented client care activities accurately in daily logs and reports.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety. EDUCATION AND TRAINING
High School Diploma
Fairfax High School Jun 1979
Los Angeles, CA
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