Office Administrator & Client Services Leader

Torrie Ramsbottom

Simi Valley, CA

805-***-**** ****************@*****.***

Professional Summary

Administrative and client services professional actively seeking a full-time Office Administrator or Client Services Representative position. Brings extensive experience coordinating operations, managing client communication, scheduling, reporting, and supporting cross-functional teams. Highly organized, dependable, and customer-focused.

Core Competencies

Administrative Support • Client Services • Office Administration • Account Coordination • Scheduling & Calendar Management • Reporting & Documentation • Cross-Functional Coordination • Customer Communication • Issue Resolution • Data Entry • Expense Tracking

Technical Skills

Microsoft Office (Word, Excel, Outlook) • Google Workspace • Jira • Confluence • Smartsheet • Monday.com • Zendesk • Slack • Zoom • QuickBooks • Concur • Workday

Professional Experience

Giant Worldwide — Burbank, CA

Project Manager / Client Operations 2023 – 2024

●Served as a primary client contact, providing updates on timelines, deliverables, and issue resolution.

●Coordinated schedules, tracked workflows, and maintained accurate documentation and reporting.

●Supported internal teams to ensure deadlines and service expectations were met.

Deluxe Entertainment — Burbank, CA

Account Director / Client Services Manager 2021 – 2023

●Managed day-to-day client relationships for high-volume accounts, ensuring consistent communication and service delivery.

●Coordinated global teams, approvals, and schedules across multiple time zones.

●Improved internal workflows to increase efficiency and reduce errors.

Project Manager Senior Project Manager 2015 – 2020

●Supported administrative and operational needs during company acquisition and restructuring.

●Managed calendars, timelines, reporting, and interdepartmental communication.

●Maintained continuity of service during organizational change.

Blu Focus — Burbank, CA

Senior Project Manager / Operations Support 2020 – 2021

●Provided administrative and operational support for multiple concurrent projects.

●Coordinated onboarding, documentation, and scheduling for external partners.

●Ensured compliance with client and platform requirements.

Current Employment (Part-Time)

Epic Fitness — Simi Valley, CA

Group Fitness Instructor (Part-Time) 2022 – Present

●Manage class schedules, client communication, and attendance tracking.

●Deliver organized, professional instruction while maintaining a high level of customer service.

Southeastern YMCA (Simi Valley & Moorpark)

Cycling & Group Fitness Instructor (Part-Time) 2019 – Present

●Coordinate programming, communicate with members, and support daily operations.

●Foster a positive client experience through clear communication and consistency.

Additional Experience

Costco Wholesale — Simi Valley, CA

Front-End Support / Maintenance (Part-Time) 2024 – 2025

●Provided customer assistance and front-end operational support in a high-volume environment.

●Maintained safety, cleanliness, and efficient customer flow.

Lush Cosmetics — Thousand Oaks, CA

Sales Associate / Cashier (Seasonal) 2023 – 2025

●Processed transactions, fulfilled online orders, and supported inventory operations.

●Delivered consistent, service-focused customer interactions.

Education & Certifications

Business Administration / Paralegal Studies — West Los Angeles College

Nursing Studies — Los Angeles Valley College

ACE Certified Personal Trainer • First Aid & CPR Certified

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