Entry-Level IT Support Technician Candidate

James Harvin

Aurora, Colorado 605-***-**** *****.******@*******.***

Professional Summary

Recent MyComputerCareer graduate with CompTIA A+, Network+, and Security+ certifications, complemented by Linux Essentials, Microsoft Azure Fundamentals (AZ-900), and Azure AI Fundamentals (AI-900). Hands-on training in hardware/software troubleshooting, networking fundamentals, basic security practices, Linux command-line operations, and cloud concepts. Eager to apply strong problem-solving skills and customer-service mindset to deliver reliable IT support as an entry-level Help Desk Technician or IT Support Specialist.

Certifications

• CompTIA Security+ (SY0-701 or current version) – 12/25

• CompTIA Network+ (N10-008 or current) – 11/25

• CompTIA A+ (220-1101 & 220-1102 or current) – 10/25

• Linux Essentials – Linux Professional Institute (LPI) – 11/25

• Microsoft Certified: Azure AI Fundamentals (AI-900) – 11/25

• Microsoft Certified: Azure Fundamentals (AZ-900) – 12/25

Technical Skills

• Operating Systems: Windows 10/11, macOS basics, Linux (command-line navigation, file permissions, basic administration)

• Hardware: PC/laptop assembly, troubleshooting, peripheral installation & configuration

• Networking: TCP/IP, subnetting basics, wired/wireless configurations, basic troubleshooting

• Security: Basic threat identification, password policies, malware removal basics, encryption concepts

• Cloud: Microsoft Azure fundamentals, cloud concepts, AI/ML introductory concepts

• Tools & Software: Microsoft Office 365, Active Directory basics, remote desktop tools, ticketing systems (exposure), basic scripting (PowerShell/Bash exposure)

• Soft Skills: Customer service, active listening, clear technical communication, problem-solving, documentation

Education & Training

MyComputerCareer – Raleigh, South Carolina

IT Career Program (or Diploma in Information Technology / Network Systems Administration)

Graduated: 1/26

• Completed hands-on labs covering hardware repair, operating system installation, network configuration, security best practices, Linux fundamentals, and cloud computing introduction

Professional Experience (or Relevant Experience)

SAP Red hat super user 4/2006-3/2014

IT Support Projects & Labs – MyComputerCareer

[Month Year] – [Month Year]

• Diagnosed and resolved simulated hardware and software issues on Windows and Linux systems, achieving successful resolution in lab environments

• Configured basic wired and wireless networks, troubleshot connectivity problems, and implemented basic security measures

• Performed end-user support simulations, including password resets, software installations, peripheral troubleshooting, and remote assistance

• Explored Microsoft Azure portal to create basic resources and understand cloud service models (IaaS, PaaS, SaaS)

• Completed Linux command-line exercises including file management, permissions, process monitoring, and basic shell scripting

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