Remote Customer Support & Virtual Admin Specialist

ADDAI DERRICK

Remote Customer Support Specialist Customer Service Representative

Data Entry Officer Virtual Assistant.

***************@*****.*** 055******* Kumasi-Ghana

Summary

Detail oriented and dependable remote professional with experience in customer support, customer service, data entry, and administrative assistance. Proven ability to handle high volume customer interactions, maintain accurate digital records, and support business operations using online tools. Strong communicator with a customer first mindset, excellent time management skills, and the ability to work independently in remote, fast paced environments. Available up to 10 hours per day and comfortable working across U.S. and global time zones.

Experience

Website Support and Virtual Assistant, Quater real estate tutorials

•Supported users remotely with website navigation and basic technical assistance.

•Entered, updated, and organized digital content and learner records.

01/2020 – 11/2021

Ghana

•Assisted with email responses, data updates, and online documentation.

•Ensured accuracy and consistency of information across platforms.

Salesperson, Joehan pharmacy

•Provided front line customer service and product support.

•Accurately recorded daily sales transactions and inventory data. 03/2022 – 04/2023

Kumasi-ghana

•Responded to customer questions with clarity, patience, and professionalism.

•Maintained organized records while meeting daily operational targets.

Sales Manager, Diamond Tours Ghana

•Handled 40+ customer inquiries daily via phone, email, and messaging platforms.

•Entered, updated, and verified customer bookings, payments, and service records.

06/2023 – 11/2024

Kumasi, Ghana

•Maintained spreadsheets, reports, and internal documentation with high accuracy.

•Resolved customer complaints professionally, improving repeat bookings and trust.

•Coordinated tasks remotely with team members to ensure timely service delivery.

Education

cybersecurity, OpenLabs Ghana

Focus on digital safety, data protection, and online best practices. 11/2024 – 08/2025

Kumasi

General Arts, Effidause senior high school 10/2015 – 08/2017 Kumasi- ghana

Skills

•Remote Customer Support and Service.

•Data Entry and Data Accuracy.

•Record Keeping and Documentation.

•Call, Chat, and Email Support.

•Microsoft Word.

•Microsoft Excel .

•Google Docs and Sheets.

•CRM Tools Familiarity Zendesk and

HubSpot.

•Time Management and Self Discipline.

•Confidentiality and Professional Conduct.

•Remote Work Readiness.

•Comfortable working 10 hours per day

across different time zones.

•Able to work independently with minimal

supervision.

•Strong written and verbal communication

skills.

•Organized workspace and consistent

productivity.

•Reliable internet access and remote work

discipline.

Contact this candidate