Operations & Programs Manager

Trudy Stevens

Pooler, Georgia

912-***-****

️ ***********@*****.***

Professional Summary

Dynamic and results-driven professional with extensive experience in team leadership, process coordination, and client service. Adept at streamlining operations, managing cross-functional teams, and ensuring quality service delivery in fast-paced environments. Recognized for strong interpersonal skills, reliability, and a solution-oriented approach to management challenges.

Core Competencies

Team Leadership & Staff Development, Process Improvement & Workflow Optimization, Customer Experience & Service Excellence, Operations & Project Management, Schedule Coordination & Time Management, Conflict Resolution & Problem Solving, Compliance & Policy Enforcement

Professional Experience

Front Office Elite Management

Hilton Head Island, SC June 2012 – June 2014

- Oversaw daily front desk operations, including appointment scheduling, client check-ins, and administrative support.

- Acted as the first point of contact for clients and vendors, ensuring excellent customer service and timely resolution of inquiries.

- Managed phone systems, email correspondence, and internal communications across departments.

- Maintained organized filing systems and handled confidential client information with discretion.

- Supported office management by coordinating supplies, tracking inventory, and facilitating workflow efficiency.

Veteran Service Officer / Director Assistant Jasper County Department of Veterans Affairs

Ridgeland, SC Jan 2027 – Present

- Assisted the Director in coordinating departmental operations, case management, and veteran outreach services.

- Counseled veterans and their families on benefits eligibility, application processes, and appeals.

- Prepared and processed confidential claims and legal documents in compliance with VA regulations.

- Maintained accurate records and databases, ensuring proper documentation and timely submissions.

- Represented the department at public events and meetings, fostering strong community relationships.

- Supported budget planning, scheduling, and interdepartmental communication to streamline services.

Education

Bachelor of Science in Human Services Degree

Troy University, Troy Alabama

2027

Certifications & Training

- Leadership Development Program (if applicable)

- Customer Service Excellence Certificate (if applicable)

- [Any other relevant training or certifications]

Technical Proficiency

- Microsoft Office Suite (Excel, Word, Outlook, Teams)

- Scheduling and CRM tools (e.g., Salesforce, Calendly, or others)

- Workflow software (Asana, Trello, etc.)

Professional Highlights

Consistently recognized for leadership, reliability, and calm problem-solving under pressure

Proven ability to manage multiple priorities while maintaining attention to detail

Strong track record of building cohesive teams and fostering positive work environments

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