IT Support Ready: Healthcare IT to Helpdesk Transition
Resume:
Dominique Gonzalez
*** ******* **** ** *********, GA 30252 770-***-**** *************@*****.***
IT Professional: Motivated and detail-oriented professional with a strong background in healthcare operations, now pursuing a career in IT support. Proven expertise in utilizing electronic health record (EHR) systems, CRM software, and digital patient monitoring tools in fast-paced, secure environments. Experienced in documenting and managing sensitive data, supervising staff using digital workforce platforms, and ensuring compliance with security protocols. Adept at learning new technologies quickly and applying structured troubleshooting to improve operational efficiency. Currently completing IT training with MyComputerCareer, with a focus on helpdesk support, cybersecurity, and network fundamentals.
EDUCATION
MyComputerCareer :Information Technology Systems Administrator Program May 2025
Coursework: CompTIA A+, Network+, Security+, Microsoft Azure Fundamentals
Practical labs focused on PC repair, helpdesk procedures, networking, & security OS
Vista College Amarillo, TX Certified Nursing Assistant Course, – 5 Weeks
cna registration number – na0010387120 and medical technician
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server
Hardware Troubleshooting & PC Repair
Network Configuration & Troubleshooting (TCP/IP, DNS, DHCP)
User Account Management (Active Directory)
Virtualization: Microsoft Hyper-V, VMware Basics
Security Fundamentals (CompTIA Security+ Prep)
Cloud Services: Microsoft Azure (AZ-900), Office 365
Ticketing & Help Desk Tools (ServiceNow, Freshdesk – coursework exposure)
Remote Support Tools (TeamViewer, Remote Desktop, LogMeIn)
Software Installation & Configuration
Customer Service & Communication
PROFESSIONAL EXPERIENCE
Behavioral Health Associate
Lakeview Behavioral Health Hospital – Nov. 2021 to Present
Utilized Electronic Health Record (EHR) and CRM systems to document patient behavior, medication logs, and incident reports accurately.
Monitored and recorded patients’ vital signs using digital diagnostic equipment and updated records in secure software platforms.
Facilitated patient safety protocols, including digital shift logs and alerts for behavioral health emergencies.
Assisted in managing facility tech for scheduling, care planning, and event coordination platforms to streamline patient services.
Lead Medication Aid Technician
Bridge Community – Feb. 2020 to Oct. 2021
Managed electronic medication administration records (eMAR) and documented behavioral trends in HIPAA-compliant platforms.
Supervised scheduling and team assignments using workforce management tools to ensure care continuity and efficiency.
Trained new staff in both care procedures and electronic documentation systems, improving onboarding efficiency.
Monitored vitals using electronic health tools and communicated findings through digital case reporting systems.
Certified Nursing Assistant (CNA) -
Ussery Roan State Veteran Home – Jul. 2015 to Aug. 2019
Maintained patient data and documented shift activity using EHR systems to ensure compliance with regulatory requirements.
Recorded intake/output, vital signs, and medical notes into nursing software, assisting in care coordination and chart audits.
Trained new CNAs on EHR platform usage and daily digital documentation for patient care reports.
Assisted with telehealth session setups and ensured smooth communication between remote providers and patients.
Environmental Service Technician
Northwest Texas Hospital – Feb. 2011 to Jul. 2013
Followed infection control guidelines using digitally scheduled cleaning protocols and task tracking software.
Logged daily sanitation activity using mobile checklists and maintenance reporting tools.
Coordinated emergency procedures, fire drills, and equipment handling in compliance with hospital digital operations plans.
Supported staff with inventory control using electronic systems to manage supply room data and restocking needs.
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