Multi-Industry Customer Service Expert with Property Experience
Resume:
Cathleen Brownlee
*****************@*****.***
Recent Work History:
In home care giver for my boyfriend
Capital Staffing Solutions for Blue Shield of California- remote Customer Service Representative
• Assisted members with a variety of health care benefits changes, updates and questions. Including, Medicare, medical, dental and vision. Willis Towers Watson – remote
Customer Service Representative
March 2024 - 5/20/2025
● Assisted callers with a plethora of changes, updates and questions related to their medical, dental and vision benefits as well as different benefits. A Line Staffing/ Willis Towers Watson – remote
Customer Service Representative
September 2023 - March 2024
● Assisted callers with a plethora of changes, updates and questions related to their medical, dental and vision benefits as well as different benefits. Ultimate Staffing/ Universal Technical Institute –remote Financial Aid Admin March 2023- August 2023 ● Assisted students with their enrollment and funding.
● Updated spreadsheets
● Called students to schedule appointments.
● Special projects as assigned.
Wawanesa Insurance Customer Service Representative II December 2017 – April 2020 Duties / Accomplishments:
● Assisted customers (both inbound and outbound calls) in a range of insurance needs for both Auto Insurance and Property insurance.
● Provided coverage counseling and adjusted insurance coverage.
● Posted payments to customers’ accounts.
McCarthy & Holthus Bankruptcy Assistant June 2014 – October 2017 Duties / Accomplishments:
Protection Order / Stipulation Protection Order / Stipulation Default document preparation and drafting.
Motion to Approve Loan Modification & Motion to Sell document preparation and drafting.
Negotiated Reaffirmation Agreements with debtor’s attorney.
Chain of title review. Cure title issues.
Bankruptcy Plan review.
Pre-hearing Statements & Plan Objections preparation and drafting.
Payment Change Notices, Response to Final Cure Notices, Post-Petition Fee Notices.
Union Bank Foreclosure / Bankruptcy Specialist December 2005 – January 2012 Duties
/ Accomplishments:
Maintained spreadsheets and files.
Handled foreclosure, bankruptcy and senior lien monitoring for a total of approximately 200 accounts in CA, OR, WA, AZ, NV and Guam.
Implemented short sales and modification workouts guidelines and procedures for bankruptcy accounts & guidelines for new bankruptcy laws.
Received and correctly applied bankruptcy payments: Chapter 13 post-and pre- petition, Chapter 7 and Chapter 11.
Worked with attorneys to file appropriate bankruptcy court documents for Chapter 7, Chapter 13 and Chapter 11 cases.
Assisted with Front End Collections and Cash Reserve. Blue View Corporation Acquisition & Research Supervisor May 2003 – October 2005 Duties / Accomplishments:
Oversaw approximately 5 employees to review possible mortgage note purchases.
Managed all REO and contested / litigated foreclosures nationwide. National Dispatch Center Dispatch Agent April 1996 – April 2003 Duties / Accomplishments:
Handled approximately 600 calls daily and transcribed messages to alpha numeric pagers.
Monitored Dispatch Agents with audio and visual; graded and counseled the Dispatch Agents to assist them reach their highest possible level of customer service and performance
Managed approximately 40 Dispatch Agents: trained, counseled, drafted, and issued reviews for merit increases and when necessary issued warnings and terminated employees.
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