Versatile Operations and Customer Service Specialist

Danique Vickers

Lot ** Walter Cheddesingh Subdivision, Llandilo Savanna-la-mar P.O. Westmoreland

Email: **************@*****.***

Tel # 876-***-****/434-2071

Objective: Detail-oriented and experience in working face-to-face with customers, having worked full-time jobs as brand ambassador, waitress and customer service representive. Social, positive, and hard-working. Will utilize all these skills to add to the company

Date of Birth: May 16, 1993

EDUCATION LEVEL

Frome Technical High School

Unity Primary School

WORK EXPERIENCE:

The Playa Collection Hilton /Dreams Resort

August 2024- December 2025

Operations Manager

• Verification of documents with customers

• Data entry

• Oversee Hostesses and verification officers

• Ensure the Gallery is always operational including the wall tour.

• Establish good rapport with the hotel and club so as to receive continued support.

• Create contracts

• Inventory

Grand Palladium Resort July 2022-2024

Operations Specialist

Creating Contracts

• Oversee Hostesses

• Human Resources

• Ensuring all information regarding staff are updated

• Verification of documents with customers

• Data entry

Contax360 BP0: September 2021- May 2022

• Taking inbound calls

• Answering queries regarding the company

• Processing Orders

• Perform data entry

• Updating customers accounts

Sav Central Medical Center: February 2021- May 2021

• Answer Queries in regards to the medical Center Take and deliver messages Schedule appointments.

• Cashiering

• Keeping the Accounting Books up to date

• Assisting the pharmacist

• Perform data entry

• Inventory

Travelsmart Vacation club: Sept 2017 - Feb 2020

Contract Clerk/ Contract & Hostess Supervisor –

• Answer inquiries about company.

• Take and deliver messages.

• Create contracts when persons purchase the membership offered.

• Review to ensure all this is done thoroughly.

• Perform data entry.

• Whenever the immediate manager is on day of complete her daily task which involves overseeing the operation.

Wisynco : December 2014- August 2017

• Brand Ambassador

• Promotion of the company product.

• Thoroughly understand our products and services to inform potential customers

• Use word-of-mouth marketing techniques, like referring our company to friends

• Monitor online comments and respond or forward to the Marketing department Assist in organizing marketing events

• Track customers’ preferences and suggest advertising and positioning ideas

• Provide feedback to the Marketing and Product departments regarding customers’ requests any product in store an on the road. Sandals Whitehouse European Village & Spa: August 2011- January 2013 Waitress

• Provide the perfect service experience for every Guest

• Ensure the Guest feels important and welcome in the restaurant

• Ensure hot food is hot and cold food is cold

• Adhere to timing standards for products and services

• Look for ways to consolidate service and increase table turns

• Present menu, answer questions and make suggestions regarding food and beverage

• Serve the Guest in an accommodating manner

• Must know all food liquor, beer, wine and retail offered

• Apply positive suggestive sales approach to guide Guests

• Pre-bus tables; maintain table cleanliness, bus tables

• Looks for ways to avoid waste and limit costs

• Assist in keeping the restaurant clean and safe

• Provide responsible service of alcoholic beverages

• Deliver food and beverages to any table as needed Certificate

Team Jamaica Certificate

REFERENCES:

Tajna McBean

Former Colleague

Tel # 876-***-****

Monique Lindsay Johnson

Former Manager

Tel # +1-876-***-****

Contact this candidate