Transportation router

Annette Silcox

Latyton, *****, 801-***-****, *******.******@*****.***

SUMMARY Dedicated Transportation Router with over 1 year of experience in logistical coordination at Fresenius Medical Care. Proficient in inventory management and Excel, facilitating timely deliveries of critical medical supplies to patients and clinics. Known for enhancing operational efficiency through effective communication and problem-solving strategies, successfully resolving delivery concerns to ensure customer satisfaction. Eager to leverage expertise in transportation and customer service to contribute positively to future operations.

WORK EXPERIENCE

11/2022 – Present TRANSPORTATION ROUTER, Fresenius Medical Care Ogden Coordinated the routing of supply trucks to deliver kidney dialysis products from cross docks to patients and clinics.

Collaborated with drivers daily to ensure deliveries adhered to optimal timelines.

Engaged with customer service to address patient and clinic concerns regarding deliveries and product availability.

08/2022 – 11/2023 TRANSPORTATION CLERK, Fresenius Medical Care Ogden Constructed supply truck schedules to facilitate the delivery of kidney dialysis products from the distribution center to cross docks. Informed patients of scheduled delivery times, ensuring clear communication and expectations.

Organized and filed all Bills of Lading (BOL) by month and delivery date. Monitored invoices for vendors and managed travel expense reports for drivers.

02/2020 – 08/2022 DATA ENTRY SPECIALIST, Prince Perelson & Associates Salt Lake City Entered data from work permits into the database following document scanning.

Digitalized all documents related to BWO, systematically naming each file for easy retrieval.

01/2018 – 01/2019 OPERATIONS MANAGER, Ad Attraction Salt Lake City Configured all campaigns manually and via API, ensuring the inclusion of necessary assets.

Streamlined information management by studying, analyzing, interpreting, and classifying data.

Generated and submitted weekly reports detailing progress against key performance indicator (KPI) objectives.

Maintained continuous monitoring of metrics, optimizing and refining campaigns based on real-time trend data.

Maximized strategic initiatives by closely observing performance and making necessary adjustments.

Analyzed data in reports to proactively enhance operations and effectiveness.

Identified and targeted prospective clients by reviewing business directories and building a comprehensive database of leads.

08/2014 – 09/2017 TEAM LEADER, Convergys Salt Lake City Oversaw and guided a team of 12-20 agents in diverse customer service roles.

Coordinated and scheduled approximately 20 agents in various positions, resolving over 1000 customer cases monthly.

Evaluated case management quality and coached agents towards excellence, providing progressive counseling for performance improvement and handling customer complaints during supervisory calls. Corrected and approved payroll for a staff of 20, in addition to managing time card approvals and issue resolution for up to 230 agents. Achieved client monthly requirements in 2017, resulting in savings of

$20,000 per month.

Cultivated and maintained a professional relationship with Fiat Chrysler Automotive Group, discussing customer concerns regarding their vehicles and interactions with dealerships.

07/2009 – 08/2014 CUSTOMER SERVICE REPRESENTATIVE, Convergys Ogden Functioned as a case manager and participated in special projects. Assisted customers in resolving their concerns regarding their vehicles as a case manager.

Facilitated the expediting of parts to dealerships to accelerate the vehicle repair process for customers.

Served as a Team Mentor, providing support to agents with questions regarding the computer systems.

Handled supervisory communications with customers when necessary. Supported the team leader with daily reports and client correspondence. 09/1997 – 07/2009 ACCOUNTS VOUCHER CLERK, Carpenter Paper Company North Salt Lake Procured paper products by placing orders for sales to both companies and individuals.

Prepared vendor invoices for payment, ensuring that received products matched the invoices provided by vendors.

Conducted annual inventory counts for tax accuracy purposes. Managed multiline phone communication and directed calls to the appropriate offices.

Recorded daily deposits for accurate financial tracking. EDUCATION

09/2009 – 03/2011 Broadview University

ASSOCIATES OF BUSINESS ADMINISTRATION, BUSINESS

COMMUNICATIONS, BUSINESS MATH

Layton, UT

SKILLS Excel and Microsoft Office Inventory control and management Typing proficiency Adobe Photoshop expertise

Front desk operations Management and leadership

Communication skills Data entry and analysis

Customer service and support Operations management Training and development

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