Global Strategy-Driven Insurance & CX Leader
Resume:
Morain Gable
Customer Service Representative, Licensed Insurance Agent
*** ****** *****, ********, ** 29210
************@*****.***
Professional Summary
Licensed Insurance Agent, Customer Service Representative with 5+ years of experience in high-volume, remote call center environments. Skilled in outbound and inbound customer communications, issue resolution, and navigating complex systems to support customer needs. Recognized for consistently deescalating challenging situations and ensuring compliance with privacy regulations.
Experience
Services Consultant
Foundever (Formerly Sykes/Sitel)
Progressive, Liberty Mutual, Remote
March 2024 – March 2026
Verified callers and protected personal information while explaining insurance policies and terms. Educated customers on policy conditions and guided them through website navigation. Deescalated volatile callers and escalated issues as needed to ensure customer satisfaction. Customer Service Representative
Sykes/Sitel/Foundever Yardi, Remote
January 2023 – March 2024
Verified callers and provided updates on utility assistance requests. Investigated and resolved application issues, guiding customers through document uploads and application processes.
Customer Service Representative
Sykes/Sitel -- Centene WellCare, Remote
November 2021 – January 2023
Delivered member services to Medicare Advantage policy holders, adhering to HIPAA regulations. Researched and explained benefits, reviewed claims, and arranged appointments. Documented all interactions and resolved technical issues for members. Services Consultant
Sykes/Sitel
Savvas Learning Company, Remote
June 2020 – November 2021
Placed, tracked, and canceled orders using Salesforce, Citrix and other platforms. Served as liaison between callers and account managers, maintaining professional rapport. Documented interactions and assisted with website navigation and material discrepancies. Customer Service Representative
Sykes
TurboTax, Remote
Dec 2020 - May 2021
Verified callers, processed orders, and assisted with website navigation using screen share technologies. Handled fraud/identity theft reports and documented all calls through emails and case notation. Education
Midlands Technical College (West Columbia + Columbia, SC, USA Sep 1993 – Jun 1996 (Incomplete)
Aimed for Associates in Arts, 3.2 GPA, Disrupted due to finances Skills
Customer Service Call Center Operations
Outbound Calling
Time Management Communication
Problem Solving
Computer Skills
Certifications and Licenses
Machinery Operations/Safety/Lockout/Tagout
Licensed Insurance Agent, 2026 NPN 22129082
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