Dynamic Customer-Focused General Worker with Safety Emphasis
Resume:
DN
DEE NEAL
***********@*****.*** 903-***-**** Hallsville, TX 75650
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Billing
Positive and cheerful
Strong Work Ethic
Customer Service
Cool Catz Daycare Hallsville, TX
Daycare Teacher
11/2023 - Current
I teach two year olds. Supervise in learning skills and physical activities Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
Developed lesson plans and activities to engage children in learning. Utilized positive reinforcement techniques to promote desired behavior in children.
Encouraged creativity through art projects and storytelling. Mr. Cooper Mortgage Longview, Texas
Customer Service Representative
02/2017 - 10/2023
Identified areas of improvement in customer service processes and suggested changes accordingly.
Conducted regular follow-up calls with customers after resolving their issues.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained a high level of professionalism when dealing with difficult customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.
Answered customer inquiries and provided accurate information Summary
Skills
Experience
regarding products and services.
Resolved customer complaints promptly and efficiently. Provided accurate information about products and services to customers. Provided exceptional customer service to ensure customer satisfaction. Identified opportunities for upselling additional products or services based on customer needs.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered inbound calls, chats and emails to facilitate customer service. Developed strong customer relationships to encourage repeat business. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
I have with customers from taking payments to going over billing qustion updating addresses and phone number are making sure the account is fully taken care of. From updating payment information and discussing the breakdown of their mortgage. I have worked mortgage customer service to esculation customer service for a total of 6 years in mortgage. Used approved scripts to de-escalate angry customers during telephone interactions.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Collected deposits or payments and arranged for billing. Adjusted bills and refunded money to resolve customers' service or billing complaints.
TCIM Services Longview, TX
Customer Service Representative
02/2012 - 01/2013
Identified areas of improvement in customer service processes and suggested changes accordingly.
Conducted regular follow-up calls with customers after resolving their issues.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained a high level of professionalism when dealing with difficult customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.
Answered customer inquiries and provided accurate information regarding products and services.
Resolved customer complaints promptly and efficiently. Convergys, AT&T Longview, TX
Customer Service Representative
09/2007 - 09/2010
Identified areas of improvement in customer service processes and suggested changes accordingly.
Conducted regular follow-up calls with customers after resolving their issues.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained a high level of professionalism when dealing with difficult customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.
Answered customer inquiries and provided accurate information regarding products and services.
Resolved customer complaints promptly and efficiently. Provided accurate information about products and services to customers. S4 It Technologies TX
Customer Service Representative
01/2003 - 09/2004
Did customer service on going over billing. Issued credits and corrections and also was a account supervisor.
Conducted regular follow-up calls with customers after resolving their issues.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Maintained a high level of professionalism when dealing with difficult customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Sitel Longview
Customer Service Representative
01/2003 - 09/2004
Identified areas of improvement in customer service processes and suggested changes accordingly.
Conducted regular follow-up calls with customers after resolving their issues.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Answered customer inquiries and provided accurate information regarding products and services.
Provided accurate information about products and services to customers. Identified opportunities for upselling additional products or services based on customer needs.
Army Fort Drum, New York
Potolium Supply Specialist
04/1990 - 03/1993
Truck driver delivering fuel to soliders
Henderson High School Henderson, TX
High School Diploma
05/1990
Education and Training
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