Project Administrator with 17-Year Army and 15+ Years Networking

IVORY GILES

203-***-**** • ***********@*****.*** • Wilmington, NC

PROFESSIONAL SUMMARY

Highly trained 17-year U.S. Army veteran and results-driven Cisco Engineer with 15+ years of experience supporting enterprise networking across servers, routers, switches, security, and user access control. Proven ability to troubleshoot complex issues and implement innovative solutions across small, medium, and large infrastructures. Skilled in planning, designing, configuring, and maintaining network systems using Cisco, HP, IBM, and AT&T hardware/software, along with cybersecurity tools and defense mechanisms. Strong communicator with excellent analytical and critical-thinking skills, able to effectively support teams, stakeholders, and senior leadership.

SKILLSETS

● Vulnerability Management

● System and Network Security

● Security Operations & Management

● Incident Response and Forensics

● Cloud Security

● Governance, Risk, Compliance, Data Privacy

CERTIFICATIONS

● Linux / Kali Linux

● Cisco CCNA / CCNP

● Security+

● Certified Ethical Hacker (CEH)

● Splunk Training & Certification

● IBM Cybersecurity certification (with key

modules)

● Python

WORK EXPERIENCE

JRS Retail Contractor Utica, FL

Contractual Supervisor / Network Consultant Oct. 2020– Current

● Supervised and managed a team of 17 independent retail contractors to ensure successful project execution.

● Conducted site surveys and provided consultation on network security and firewall configurations.

● Installed and configured network cabinets, including routers, switches, firewalls, UPS power supplies, and surveillance camera systems.

● Supported major retail clients including Walmart, Walgreens, Best Buy, and Marriott Hotels.

● Coordinated with external contractors (RB Construction, Beam Team, Sommner Enterprises, Great Lakes Construction) to support multi-site deployments. SRI Consulting/ Tech Mahindra Auburn Hills, MI

Cisco Network Engineer Dec. 2018 – Aug. 2020

● Installed and configured Cisco routers, switches, firewalls, servers, storage, VoIP systems, MDF/IDF racks, patch panels, and ISP connectivity

● Staged and deployed desktops, servers, printers, backup storage, and VoIP equipment

● Created and maintained network design documentation and device configurations

● Coordinated Cat5/6, Gigabit Ethernet, and 10G fiber backbone installations with vendors

● Supervised a 4-person team supporting 24/7 help desk, break-fix operations, and ServiceNow ticketing

● Optimized switch performance by implementing QoS/CoS for traffic prioritization Pinnacle Technology Pontiac, MI

Cisco / HP Senior Network Engineer Feb. 2017 – May 2018

● Managed change control for Symantec West Coast network operations across 100+ sites, ensuring compliance with maintenance windows and IT audits

● Supported installation and validation of two enterprise data centers and large-scale Layer 2/3 environments using HP and Cisco infrastructure (Nexus, ISR, ASA) IVORY GILES

203-***-**** • ***********@*****.*** • Wilmington, NC

● Maintained high availability and segmentation (VRFs/VLANs) and implemented routing protocols

(EIGRP, OSPF, BGP, MPLS)

● Designed core/distribution/access architectures and rack layouts; deployed full and collapsed core campus networks

● Staged/configured 300+ devices and produced network documentation (Visio, BOMs, work orders); coordinated vendors through installation and operational handoff Randstad Pontiac, MI

Cisco Network Engineer/Project Administrator Feb. 2012– May 2017

● Supported large-scale wave migrations with AT&T Global Managed Services i partner with IBM

● Provided day-to-day operations and troubleshooting for Nexus 7K/5K/2K switches across IBM U.S. data centers

● Verified AT&T 10G circuit deployments and supported connectivity/performance validation at client sites

● Assisted with migration of 1,600+ enterprise devices into IBM cloud data center infrastructures, supporting configuration and installation

● Developed configuration scripts for VLANs, port channels, spanning tree, port security, and voice deployments; routed changes for architect approval

● Troubleshooting IBM servers, Juniper routers, Cisco routing/switching, ASA firewalls, and load balancers while coordinating with stakeholders to meet SLAs. CPGP Communications Professional Farmington Hills, MI CCNA Network Administrator Feb. 2011 – Jan. 2013

● Negotiated GSA contract bids for government IT equipment purchases and service installations involving Cisco and HP networking solutions

● Provided technical troubleshooting support for servers, network systems, desktops, applications, and storage area networks (SAN)

● Conducted technology needs assessments and delivered IT consultations to align solutions with operational requirements

● Deployed and upgraded hardware/software to support efficient, secure, and reliable IT operations

● Planned, implemented, and supported network and computing infrastructure initiatives VLS Consulting Newark, DE

Network Engineering (Contractual) Nov. 2007 – Feb. 2011

● Installed and configured Cisco 4500 series switches and supported CUCM/CME voice deployments with Cisco 6900 IP phones for Ernst & Young (Detroit Metro)

● Implemented a collapsed-core network design with 10G backbone for Hampson Aerospace, including cabling/testing, VLAN configuration for 300+ nodes, and support for VMware vCenter/ESXi deployments

● Deployed HP P4300 SAN storage with HP D2D backup integration for enterprise data protection

● Provided contracted support for Wayne County, including installation, troubleshooting, and network configuration of HP printers and print servers

● Supported Wayne County Airport wireless infrastructure by assisting service providers with Cisco Aironet installation, testing, and troubleshooting

● Delivered network administration support at SRI Technologies (2007–2011), installing and maintaining Cisco routers/switches/firewalls, POS systems, and end-user infrastructure for medical offices; conducted site surveys, audits, migrations, and new deployments

● Earlier experience: Pharmacy Technician at Detroit Medical Center (2006–2007), supporting medication distribution and IV preparation in a 1,000-bed hospital environment. MILITARY EXPERIENCE

US Army - Pharmacy Technician Germany

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