People-Focused, Dependable Professional with 10+ Years Experience
Resume:
JENEANE GILCHRIST
People-oriented and dependable professional with ten plus years of customer service experience
Crossett, AR 71635
****************@*****.***
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Authorized to work in the US for any employer
Work Experience
Babysitter/Caretaker
self-employed - Navarre, FL
May 2019 to October 2019
• Cared for multiple families
• Planned and executed age appropriate activities for children
• Monitored and supervised children
• Patiently nurtured children
• Served as a role model for children
• Responsible for putting children to bed
Certified Nursing Assistant (CNA), Nursing Assistants The Woods of Monticello - Monticello, AR
May 2017 to June 2018
Nursing assistants help patients with activities of daily living like eating and bathing. Nursing assistants, sometimes called nursing aides, help provide basic care for patients in hospitals and residents of long- term care facilities, such as nursing homes. Orderlies transport patients and clean treatment areas. Duties Nursing assistants provide basic care and help with activities of daily living. They typically do the following: * Clean and bathe patients or residents * Help patients use the toilet and dress * Turn, reposition, and transfer patients between beds and wheelchairs * Listen to and record patients' health concerns and report that information to nurses *
Measure patients' vital signs, such as blood pressure and temperature * Serve meals and help patients eat Some nursing assistants also may dispense medication, depending on their training level and the state in which they work. In nursing homes and residential care facilities, nursing assistants are often the principal caregivers. They have more contact with residents than other members of the staff. Nursing assistants often develop close relationships with their patients because some residents stay in a nursing home for months or years. Orderlies typically do the following: * Help patients to move around the facility, by doing such tasks as pushing wheelchairs * Clean equipment and facilities * Change linens * Stock supplies Nursing assistants and orderlies work as part of a healthcare team under the supervision of licensed practical or licensed vocational nurses and registered nurses. Pharmacy Tech/Sales/Customer Service, Pharmacy Technicians Walmart - Pineville, MO
March 2010 to January 2017
Pharmacy technicians fill prescriptions and check inventory. Pharmacy technicians help pharmacists dispense prescription medication to customers or health professionals. They mainly work in retail pharmacies and hospitals.
Duties Pharmacy technicians typically do the following: * Collect information needed to fill a prescription from customers or health professionals * Measure amounts of medication for prescriptions * Package and label prescriptions * Organize inventory and alert pharmacists to any shortages of medications or supplies
* Accept payment for prescriptions and process insurance claims * Enter customer or patient information, including any prescriptions taken, into a computer system * Answer phone calls from customers * Arrange for customers to speak with pharmacists if customers have questions about medications or health matters
Pharmacy technicians work under the supervision of pharmacists, who must review prescriptions before they are given to patients. In most states, technicians can compound or mix some medications and call physicians for prescription refill authorizations. Technicians also may need to operate automated dispensing equipment when filling prescription orders. Pharmacy technicians working in hospitals and other medical facilities prepare a greater variety of medications, such as intravenous medications. They may make rounds in the hospital, giving medications to patients. Retail Sales/Customer Service Associate, Customer Service Representatives T-Mobile - Mobile, AL
June 1998 to January 2006
Customer service representatives listen and respond to customers' questions. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Duties Customer service representatives typically do the following: * Listen to customers' questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments
* Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat.
The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers. Those employed in retail stores may use registers to process returns or orders. Education
Certified Nursing Assistant in Nursing
SAAD - Mobile, AL
November 2006 to January 2007
Freshman in Nursing
University Memphis - Memphis, TN
August 1993 to May 1994
High school diploma in Graduation
Immaculate Conception HS - Memphis, TN
August 1990 to May 1993
Skills
• Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
• Pharmacy Technician Experience
• Toddler Care
• Typing
• Retail Sales
• Team Work
• Problem-solving
• Reliability
• Flexibility
• Computer skills
Certifications and Licenses
Pharmacy Technician Certification
CNA
Assessments
Call center customer service — Completed
May 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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