Dynamic Customer Success & Sales Leader
Resume:
Stephanie Eldridge
Customer Service Agent
*****.*****.***@*******.***
Belton, Texas
Skills
Business development, lead generation, CRM (Client Relationship Management) sales and negotiation, vehicle appraisal, customer retention, hospitality service, conflict resolution, cash handling, Google Docs and Microsoft Office Experience
Vehicle Purchase Manager, Keating Auto Group
April 2024-January 2025
Gross of purchases sold on site or auction were 50% higher than vehicles acquired via auction or trades
Top buyer company wide
Purchased 20+ vehicles a month on average
Manage vehicle acquisitions and appraisals using real-time market data Ensured accurate and timely paperwork for all transactions Handle and convert internet leads into in-person sales Outside Sales Representative Legacy Auto Auctions
Aug 2023–Nov 2023
Grew and maintained client base across designated sales territory Represented clients at auction, negotiating purchases per their goals Applied deep understanding of auction and arbitration procedures Sales & Business Development Consultant Penske Automotive Group 2019–May 2022
Top earning BDC Agent for 10 months; consistently exceeded sales goals Fostered long-term customer relationships with a focus on trust and transparency Contributed to pricing strategies and CRM reporting Acquisition Coordinator
Roger Beasley Mazda – Mar 2019–Sept 2019
Coordinated vehicle appraisals and trades via KBB Instant Cash Offers Managed sensitive contract and title documentation with high accuracy House Manager (Recovery Services)
Infinite Recovery – Mar 2022–Sept 2022
Led a sober living household, facilitated recovery meetings and mentorship Maintained property standards and tracked resident wellness Server & Bartender Roles
Various Locations (2011–2023)
Delivered high-level service in fast-paced environments Mentored new staff and maintained customer loyalty through rapport Managed high-volume cash handling and bar operations Education
Current student at Temple College earning degrees in Behavioral Science and Nursing
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