Bilingual Practice Manager Office Leader

MICHELLE GARCEAU

*** *** ********* **, ********** CT 06790

203-***-**** • *.**********@*****.***

OBJECTIVE

Highly motivated and determined bilingual certified Medical Assistant seeking a position in a healthcare facility that will utilize my educational training and excellent communication skills.

SKILLS & CERTIFICATIONS

Certified Medical Assistant

Fluent in Portuguese & English

Phlebotomy

Obtaining Vital Signs

Urine Dips & Finger Sticks

Medical Terminology

Perform Electrocardiograms (EKGs)

Front Desk duties

Training new hired employees

IV certified

Clinic Lead

Multitasking

Medical Insurance & EHR

HIPAA Guidelines & Patient Safety

Great patient rapport

Excellent customer service skills

Scheduling appointments

Excel in eClinical Woks (eCW), Epic, and Elation

Prior Authorization

Administrative work

Home health recertifications

Heart monitors

Office Manager

EDUCATION

American Institute of Health and Technology, Stratford, CT (2015 – January 2017)

Medical Assistant

Housatonic Community College, Bridgeport, CT (2014 – 2015)

General Studies

Staples High School, Westport, CT (2005 – 2007)

Joel Barlow High School, Redding, CT (2007 – 2009)

Diploma

Licensed EMT (2008-present), Shadowed doctors in Danbury Hospital ER

IV Certification September 7, 2024 (re-certified every 2yrs)

CCMA certification June 2024 (re-certified every 2yrs)

WORK HISTORY

Just Health Family Medicine, Ridgefield CT (January 2023-Current)

Office Manager & Clinic Lead

Administering Vaccines

Scheduling patients

Calling patients with results

Interview patients to obtain health history and take vitals including height, weight, blood pressure, pulse, and temperature

Setting up PAP smear kits

Installing Zio patches/heart monitors on patients

Assist physicians with treatment, procedures and examination of patients

Perform routine testing ordered by physician (EKGs, urinalysis, glucose/INR, blood draws, strep tests, flu test, finger sticks)

Maintain exam rooms in between patients and sterilization of instruments as directed

Clerical responsibilities including scheduling appointments, updating demographics, conducting pre-certifications

Medication eligibility; doing prior authorizations verbally and through ‘CoverMyMeds’

Prior authorizations so patient could obtain special imaging/treatments

Checking controlled substances through CTPMP

EKGs and Spirometry

Inventory & stocking rooms

Monthly environmental rounds-making sure facility is safe for patients/staff and making sure everything is updated

Ordering supplies for the office

Taking care of staff and patient concerns

ProHealth Physicians, Torrington CT (September 2022-December 2022)

Medical Assistant

Trained in DRE (diabetic retinal examination)

Calling patients with results

Helped input all metrics in patients charts so doctors would receive their end of year bonuses.

Perform routine testing ordered by physician (EKGs, urinalysis, glucose/INR, blood draws, strep tests, flu test, finger sticks)

Rooming of patients for physicians

Maintain exam rooms in between patients and sterilization of instruments as directed

Stamford Health Medical Group, FLOAT; over 20 locations. Stamford-Wilton, CT (May 201- September 2022)

Medical Assistant

Interview patients to obtain health history and take vitals including height, weight, blood pressure, pulse, and temperature

Calling patients with results

Setting up PAP smear kits

Installing Zio patches/heart monitors on patients

Assist physicians with treatment, procedures and examination of patients

Perform routine testing ordered by physician (EKGs, urinalysis, glucose/INR, blood draws, strep tests, flu test, finger sticks)

Maintain exam rooms in between patients and sterilization of instruments as directed

Clerical responsibilities including scheduling appointments, updating demographics, conducting pre-certifications

Medication eligibility; doing prior authorizations verbally and through ‘CoverMyMeds’

Prior authorizations so patient could obtain special imaging/treatments

Checking controlled substances through CTPMP

EKGs and Spirometry

Inventory & stocking rooms

Monthly environmental rounds-making sure facility is safe for patients/staff and making sure everything is updated

Ordering supplies for the office

203 Urgent Care, Norwalk & Stratford CT (December 2016 – June 2017)

Medical Assistant

Interview patients to obtain health history and take vitals including height, weight, blood pressure, pulse, and temperature

Assist physicians with treatment and examination of patients

Perform routine testing ordered by physician (urinalysis, blood draws, strep tests, flu test)

Maintain exam rooms in between patients and sterilization of instruments as directed

Clerical responsibilities, including scheduling appointments, updating demographics, collecting co-payments and insurance

Bartender Bridgeport, CT (February 2015- February 2017)

Bartender/Manager

Private Family, Fairfield, CT (2011-2013)

Nanny

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