Colin Colwell - Technical Writer, PM, Agile Leader

Colin Colwell

Fort Mill, SC 704-***-**** ************@*****.*** LinkedIn Github

Summary

Accomplished Technical Writer with over 20 years of experience creating clear, accurate, and user-focused documentation for complex enterprise platforms, APIs, cloud-native systems, developer tools, and regulated environments. Certified Agile Product Owner and Lean Six Sigma Green Belt. Excel at collaborating with Engineering, Product, UX, and Support teams to deliver high-quality API guides, SOPs, knowledge bases, tutorials, and in-product content using Markdown, Git, Confluence, common CMS tools, and docs-as-code workflows. Skilled in Information Architecture, style guides, content governance, audits, and process optimization to enhance discoverability, adoption, and self-service success. Passionate about translating technical complexity into intuitive, accessible experiences that empower users and reduce support friction across SaaS, Cybersecurity, AI/ML, Cloud, and Developer ecosystems. Skills

API Documentation, API Guides, DITA, Structured Documentation, Change Management, Markdown, XML, Knowledge Base, UI/UX Writing, 508 Accessibility, Video Scripts, Training Materials, Azure, AWS, GCP, SaaS, OpenShift, Docker, Kubernetes, Git, Confluence, MadCap Flare, Jira, Asana, Oxygen XML, CMS, ITIL, Salesforce, Adobe, Agile, Scrum Master, Certified Scrum Product Owner, SAFe, SDLC, PDLC, Lean Six Sigma Green Belt, ITIL, Change Management, User Stories, KPI Analysis, Gen AI, LLM, AI-driven content tools, Content Governance, Information Architecture, Product Adoption, Customer Experience, Cross-functional Collaboration, Executive Engagement, Being Human Professional Experience

GE Aerospace (Aditi Consulting)

Technical Writer & Program Manager

March 2024 – Present

● Serve as Technical Content Program Manager and Scrum Master during the largest corporate divestiture (GE to GE Aerospace), leading documentation and communications for services governance and 2,000+ application migrations to guide lines of business, site managers, and application owners.

● Collaborate with Product and Engineering teams to create user-focused how-to and conceptual guides, improving Developer adoption by designing and building a centralized documentation repository for the migration.

● Establish content governance frameworks, ensuring consistency and scalability across platforms and improved conversational content with guided tutorials and runbooks.

● Lead knowledge initiatives with data-driven insights to refine information architecture and usability.

● Design AI-driven GPTs to optimize content creation, improving team efficiency and learner-focused outputs.

● Facilitate Agile ceremonies as Scrum Master for the Corporate Communications team, delivering executive presentations and reports.

REPAY

Technical Writer

November 2023 – March 2024

● Developed company-wide API integration documentation, aligning with product roadmaps to enhance developer engagement across four product lines.

● Mentored writers and collaborated with Engineering to produce accessible Knowledge Base topics, accelerating platform adoption.

● Utilized analytics to track content performance, driving UX improvements and discoverability.

● Delivered information architecture plans to streamline external and internal content, supporting growth and elevating customer experience. D2IQ

Manager, Technical Writing & Training

June 2021 – October 2023

● Managed a global team of Technical Writers and Instructional Designers, creating DITA-based content with use cases, real-world examples, best practices, and technical accuracy.

● Scaled an effective team, embedding documentation into the PDLC and improving efficiency by 25%, as measured in the Agile point totals and project burndown.

● Collaborated with Engineering and Product teams to design and launch a customer-facing chatbot, developing conversational content, knowledge base integration, and user flows that significantly improved customer experience and reduced support inquiries.

● Owned the roadmap for a 9-month CMS migration, which enhanced content extensibility, boosting operational efficiency by 15% with a redesigned UI.

● Built governance frameworks and style guides, ensuring consistent, high-quality content aligned with product vision.

● Established content performance metrics, driving data-informed strategies that enhanced user experience and business impact, driving down support cases by 8%.

● Designed and presented a class on delegation to company leadership. TIAA

Technical Writer & Program Manager

June 2016 – May 2021

● Designed and implemented technical content and information strategy, consolidating outdated internal information into an easy-to-use CMS supporting Public and Private Cloud platforms (OpenShift, Docker, AWS).

● Served as Program Manager and Agile Coach for Cloud Infrastructure team; coached leadership on Agile transformation and managed Lean Six Sigma CI/CD improvement projects.

● Managed product release lifecycle for 100+ cloud applications, aligning Product and Engineering with Agile processes.

● Developed standardized release workflows, reducing bottlenecks and improving delivery efficiency by 50%.

● Enforced SRE content standards, ensuring consistency across OpenShift and AWS platforms.

● Coached leadership on Agile best practices, enhancing team velocity by 30% and aligning documentation with business goals.

● Managed Datacenter Capacity team for one year, prioritizing projects and optimizing workflows.

CA Technologies

Sr. Manager, Technical Information Architect

January 2011 – May 2016

● Directed an international team of 18 writers across 40+ products; advised Portfolio Managers on long-term technical content strategy.

● Functioned as Agile Documentation Product Owner for three product lines; led information architecture for online and cloud deliverables.

● Transformed content ecosystem for an $800M portfolio, integrating documentation into the PDLC and improving usability by 20%.

● Collaborated with Product Managers to assess needs, enhancing content delivery efficiency by 20%.

● Managed Jira workflows and dashboards for timely publishing and policy adherence.

● Resolved major escalations with Product and Engineering, channeling customer insights into Agile stories that shaped roadmaps and reduced support calls by 15%.

● Led two CMS conversions for 40+ products, streamlining developer-focused documentation.

● Created the DocOps analytics framework to track content performance and improvements, reducing support calls by 15% through user-focused improvements. Education

The Ohio State University

● BA English

US Army

● Instructor / Teacher / Trainer

● 37F PSYOP Specialist

● 96B Intelligence Analyst

● Formerly held Secret and Top Secret SCI clearances Certifications

● Scrum Product Owner Certified

● Scrum Master

● Lean Six Sigma Green Belt

Portfolio

Much of the content I’ve worked on over the last 10 years is proprietary so I cannot share. However, this is a great example of my Information Architecture, design, and writing style. I designed and built the D2IQ CMS platform (now owned by Nutanix): https://docs.d2iq.com/dins/2.8/

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