Customer Solutions Specialist with 20+ Years Experience

SUMMARY

SKILLS

EDUCATION AND TRAINING

PAUL RIOUX

* ******* **, ******, ** E8E 0B1 H: 506-***-**** **********@*****.*** Driven and personable Customer Solutions Specialist with over [20] years of experience interfacing with clients to ensure optimal service delivery. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control, and leadership. Dependable and courteous self-starter and team player seeking to leverage background into [managing] role with a progressive organization. Bilingual in [written & spoken ]

Results-oriented

Client-focused

Operations management

Excellent communication

Conflict and dispute resolution

EXPERIENCE

01/2003 to 09/2019 Service CSR New Brunswick Dalhousie, NB My position with SNB Teleservices, was to handle approximately 100 c alls a day. I respond to all Government inquires related to the Province of New Brunswick. Calls varied from resolving issued with Student loans to renewing a motor vehicle registration.

Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and [difficult] complaints. Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems. 09/2001 to 10/2002 General Manager

Excel Auto Campbellton, New Brunswick

Managed, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [staff] and profits. Cultivated a loyal account base by actively listening to concerns, consistent follow up and dedicated customer service. Worked directly with [young] and [older] staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability. 1990 Diploma: Nursing Orderly

CCNB - Campbellton Campbellton, NB

1984 High School Diploma

CCNB - Campbellton Campbellton, NB

Proficiency Certificat Province of New Brunswick Superior in the english language

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