Veteran IT Support Technician - Referral from MyComputerCareer

GREGOIRE BONKOUNGOU

IT Support Technician

Dallas, TX 347-***-**** *******************@*****.*** PROFESSIONAL SUMMARY CompTIA Security+ and Network+ cer fied IT Support professional with hands-on experience in Windows troubleshoo ng, basic system administra on, network configura on, and Azure fundamentals. Ac ve Secret Clearance with experience suppor ng secure environments and enforcing access control procedures. Skilled in providing end-user support, resolving technical issues, and communica ng complex informa on to non-technical users. Ac ve Secret Clearance Mul lingual (6 languages) TECHNICAL SKILLS Opera ng Systems: Windows 10/11 Windows Server (Fundamentals) Linux (Ubuntu) IT Support & Troubleshoo ng: Hardware Installa on So ware Deployment Password Resets User Account Management Printer & Peripheral Support Remote Desktop VPN Troubleshoo ng Issue Documenta on Networking: TCP/IP DNS DHCP LAN/WAN IP Addressing Network Security Fundamentals Security & Access Control: Iden ty & Access Management Authen ca on DoD Security Compliance Incident Repor ng Cloud & Virtualiza on: Microso Azure Fundamentals Virtual Machines VirtualBox Basic Ac ve Directory (Lab) Customer Support & Service: End-User Support Technical Issue Resolu on Non-Technical Communica on Incident Documenta on Service-Oriented Mindset Conflict Resolu on CERTIFICATIONS

• CompTIA Security+ CompTIA Network+ Microso Azure Fundamentals (AZ-900) Linux Essen als EDUCATION Bachelor of Science in Cybersecurity (In Progress) - Collins College Informa on Technology Security & Administra on (ITSA)- MyComputerCareer Bachelor’s Degree – History

TECHNICAL PROJECTS & HOME LAB EXPERIENCE

• Ac ve Directory Lab

Environment

• Installed Windows Server

and configured Domain

Controller in virtual

environment

• Created and managed user

accounts, security groups,

and permissions

• Password resets and resolved

account lockouts

• Applied Group Policy se ngs

and configured shared

resources

• Windows & Network

Troubleshoo ng Lab

• Installed and configured

Windows 10 virtual machines

• Diagnosed and resolved IP

conflicts, DNS issues, and

connec vity failures

• Configured DHCP se ngs

and basic firewall rules

• Performed system updates

and malware scans

• Microso Azure

Fundamentals

• Deployed and managed

Azure virtual machines

• Configured storage accounts

and networking se ngs

• Prac ced role-based access

control (RBAC) concepts

PROFESSIONAL EXPERIENCE Customer Support & Opera ons Uber 2020 – Present

• Delivered customer-focused service by resolving real- me naviga on, applica on, and payment pla orm issues.

• Assisted non-technical users with mobile applica on troubleshoo ng and account-related concerns.

• Maintained high sa sfac on ra ngs through effec ve communica on, professionalism, and conflict resolu on.

• Managed me-sensi ve situa ons while maintaining composure and service quality. Combat Engineer U.S. Army 2020 – 2024

• Managed access control systems for secure facili es, verifying creden als and enforcing authen ca on procedures.

• Monitored surveillance systems and documented security incidents in compliance with DoD standards.

• Troubleshot opera onal and communica on equipment to maintain mission readiness.

• Communicated clearly with leadership and team members to coordinate issue resolu on.

• Maintained detailed logs and reports, ensuring procedural accuracy and accountability. Produc on Associate & Customer Service Representa ve Astoria Cakes 2019 – 2020

• Provided direct customer service in a fast-paced retail environment.

• Followed strict procedural and quality standards to ensure consistent delivery service.

• Coordinated with team members to meet produc on deadlines and customer expecta ons.

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