Operations & Projects Coordinator with 12 Years Experience

Michelle Brennan

Freeland, PA

********.**********@*******.*** 215-***-**** LinkedIn

Project Coordinator Operations & Sales Support Specialist Operations professional with 12 years of experience coordinating order lifecycles, production workflows, and cross- functional project support within manufacturing environments. Expertise in ERP-driven order management, BOM preparation, production scheduling, export coordination, and CRM systems. Known for improving process timelines, strengthening on-time delivery (OTD), and accelerating cash flow through operational efficiency. Core Competencies

• Order Lifecycle Management

• Project Coordination

• ERP & CRM Systems

• BOM & Work Order Preparation

• Master Production Schedule (MPS) Support

• Cross-Functional Team Collaboration

• Export & Compliance Documentation

• Inventory & Purchasing Coordination

• Sales & Administrative Support

• Process Improvement & Workflow Optimization

Professional Experience

NCC Automated Systems, Inc. – Souderton, PA

Project Coordinator / Customer Service Supervisor

November 2013 – November 2025

• Managed full order lifecycle from entry through production release, shipment, and invoicing across multiple business segments

• Reduced invoicing timeline from 4–6 weeks post-shipment to within 2 business days, significantly improving cash flow and billing accuracy

• Decreased order release-to-production time to within 3 business days of new order receipt, giving manufacturing and supply chain teams additional lead time to meet milestones and prevent rushed errors

• Strengthened On-Time Delivery (OTD) performance by optimizing front-end workflow processes and cross- functional coordination

• Prepared and finalized Bills of Materials (BOMs), routers, and work orders to ensure accurate production handoff

• Coordinated communication between sales, engineering, materials, and production teams to maintain alignment and prevent delays

• Updated Master Production Schedule (MPS) and supported job closings, commission processing, and A/R notifications

• Communicated order confirmations, ship dates, and payment requirements to customers

• Supported ERP system transition and ongoing CRM database maintenance initiatives

• Assisted with domestic and international shipments, including export documentation and compliance coordination

• Provided backup Accounts Receivable support and trained incoming Sr. Financial Analyst on receivable processes

• Streamlined order workflows, improving order accuracy and reducing processing delays

• Supported onboarding and cross-training initiatives across departments PM Fasteners, Inc. – Harleysville, PA

Purchasing & Sales Assistant

July 2012 – October 2013

• Processed domestic and international purchasing orders

• Maintained vendor data and assisted with pricing verification

• Issued certificates of compliance and origin

• Supported sales executives with order entry and documentation Earlier Career Experience

Held progressive administrative and customer service roles supporting homeowners, sales teams, and operations functions. Experience included accounts payable/receivable support, payroll coordination, national account management, regulatory documentation, and ISO compliance support. Recognized for service excellence and cross- functional collaboration.

Awards & Recognition

Customer Satisfaction Award – Homeowner Service Coordinator of the Year Systems & Tools

Global Shop Solutions MAS90 Business Works AS400 Salesforce HubSpot Zoho Claritysoft

Microsoft Office Suite SharePoint Smartsheet

Professional Development

Hazardous Materials Management Certificate

People & Business Leadership Certificate

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