Operations & Administrative Leader, Remote-ready

JACLYN FIGUEROA

Cantonment, FL 609-***-**** ******.********@*****.***

PROFESSIONAL SUMMARY

Operations and administrative professional with over a decade of experience supporting revenue-generating service environments. Trusted to coordinate multi-unit scheduling, oversee financial documentation, and streamline workflows that protect efficiency and elevate client satisfaction. Known for steady leadership, discretion, and accountability in both fast-paced on-site operations and fully remote settings.

CORE STRENGTHS

• Remote Operations & Administrative Support

• Calendar, Scheduling & Workflow Oversight

• Financial Documentation & Billing Coordination

• Client Communication & Issue Resolution

• Cross-Department Collaboration

• Team Leadership & Staff Development (3–9 direct reports)

• Process Improvement & Efficiency Optimization

• CRM & Digital Systems Proficiency

PROFESSIONAL EXPERIENCE

Operations Manager Emerald Waves Laundry Nov 2024 – Present

• Direct daily operational workflow, scheduling coordination, and client communication.

• Implement structured tracking systems to ensure accuracy, timeliness, and service consistency.

• Oversee task delegation and process refinement to improve turnaround efficiency.

• Maintain accountability standards that strengthen client retention and service reliability. Founder & Owner The Jersey Girl Pristine Clean, LLC Feb 2023 – Present

• Built and scaled a service-based business supporting multiple client accounts and property operations.

• Managed scheduling logistics across diverse service locations while leading a team of 3–9 staff members.

• Developed quality control systems and performance standards that strengthened retention and referrals.

• Maintained structured administrative systems to support operational growth and financial accuracy.

Airbnb Operations Manager (Contract) Patriot Family Homes 2023 – Nov 2024

• Managed operations for 16 active short-term rental properties.

• Sustained consistent 5-star ratings through proactive guest communication and rapid issue resolution.

• Coordinated vendors, service timelines, and documentation to ensure seamless property turnover.

• Strengthened operational consistency through workflow standardization and system improvements.

Head Receptionist / Service Department Coordinator ACE Ford Apr 2013 – Mar 2016

• Oversaw financial documentation, billing processes, and service scheduling for the service department.

• Supported revenue objectives through cross-department coordination and structured communication.

• Maintained detailed records and ensured operational workflow efficiency in a high-volume environment.

• Served as primary client liaison, managing daily phone and in-person service interactions. Restaurant Manager Friendly’s Restaurant Nov 2017 – Aug 2018

• Led daily operations, staff scheduling, and service execution in a fast-paced environment.

• Maintained performance standards while handling high-volume customer engagement.

• Ensured operational organization, accountability, and team alignment. TECHNOLOGY

Google Workspace Microsoft Office Suite Microsoft Teams Zoom Slack Trello Asana Monday CRM Platforms Canva

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