Telecom Tech

WALTER LEVINS

Nazareth, PA *****

610-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Telecommunication Engineer with over 25 years of service including design, implementation, and support of voice, telecommunication, multimedia, and contact center infrastructure and related computer technology.

Telecommunication Engineer with extensive background in telephone and data systems. Major strengths include, troubleshooting and repairing PBXs, voicemail systems, PC networking and IP and SIP networks. Incredibly hardworking and dedicated employee with expertise in Telephony demonstrated across 25 years of industry performance.

SKILLS

•Maintenance of Equipment

•Effective Multitasking

•Effective Communication Skills

•Problem Resolution

• Network Troubleshooting

•Driven Professional

•Equipment Installation

WORK HISTORY

04/2023 to Current Avaya Technician

Tyto Athene/Novant Healthcare – Multiple sites- Philadelphia, PA, Pittsburgh, PA, Hilton Head, SC

•Admin for Avaya system including CM, Session Manager, System Manager,

Avaya IX voicemail.

•Performed site surveys to ensure two successful hospitals migrations from Avaya to Ribbon C20 system.

• Admin for Ribbon C20 switch utilizing GVPP and IMM for voicemail

• Configured and troubleshot SIP phones issues.

• ServiceNow. Monitor ticket queue for instances.

11/1998 to 03/2023 Customer Service Engineer

Avaya Inc – Philadelphia, PA

•Provided network support services for devices such as switches, routers and other hardware.

•Configured, managed and troubleshot VoIP systems.

•Installed, maintained and supported VoIP applications.

•Installed, maintained and supported Complex PBX voicemail systems.

•Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

•Installed patches and performed backups, system builds and image updates.

•Enhanced customer satisfaction by promptly addressing and resolving technical issues.

EDUCATION

Associate of Science: Electrical, Electronics Engineering Technologies Montgomery County Community College - Blue Bell, PA

CERTIFICATIONS

•MCSE - Microsoft Certified Systems Engineer

•CompTIA Security+

•CCNA - Cisco Certified Network Associate

•NCLP10 - Novell Certified Linux +

•CompTIA Net+

•AVAYA certification ASTA

•Top-secret clearance (active)

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