Operations & Administrative Leader with 20+ Years Experience

Eloise Venter

Grand Forks, ND ***** 701-***-**** **************@*****.***

Professional Summary

Results-driven operations and financial leader with over 20 years of experience supervising teams, driving process improvements, ensuring compliance, and optimizing performance metrics in fast-paced, high- volume environments. Proven in managing staff accountability, conducting quality reviews and productivity tracking, developing training resources, analyzing data trends to reduce errors/denials, and implementing efficiency strategies to enhance service delivery and patient/operational experience. Skilled in cross- functional collaboration, policy/procedure development, reporting to senior leadership, and resource management. Recently relocated to Grand Forks, ND, seeking supervisory roles in healthcare admitting/registration to apply strong leadership, analytical, and training skills. Professional Experience

ERP Implementation Lead & Operations Transition Manager Vernotone (Pty) Ltd (formerly Nampak Rigid Plastics – post-acquisition transition), Western Cape, South Africa

October 2024 – January 2025

• Led cross-functional teams through major operational transitions, including system implementations and process changes, while maintaining service continuity and compliance.

• Directed staff training, change management, and performance monitoring, achieving successful rollout and adoption in under 4 months despite constraints.

• Analyzed processes and data to identify trends, implemented corrective actions, and optimized workflows to reduce risks and improve efficiency.

Divisional Supply Chain Manager (South Africa & Botswana) Nampak Products (Plastics Division), National, South Africa August 2019 – Sept 2024

• Supervised and mentored diverse teams of supply chain professionals, setting performance standards, conducting reviews, providing feedback, and driving accountability to meet KPIs and strategic goals.

• Developed and delivered training programs, tip sheets, and process guides to enhance team skills and productivity in high-volume operations.

• Analyzed operational metrics and trends (e.g., delivery performance, cost/inventory data) to identify improvement areas, implemented corrective actions, and reduced waste/errors through root-cause resolution.

• Collaborated with leadership and cross-functional teams to align daily execution with strategic objectives, prepare executive reports, and recommend process enhancements.

• Managed team development, hiring input, and performance alignment while enforcing policies/SOPs for compliance and efficiency.

Regional Supply Chain Manager (Western & Eastern Cape) Nampak Products, Coastal, South Africa

February 2016 – July 2019

• Supervised 44 staff across four departments, assigning tasks, monitoring productivity, and ensuring accurate, efficient operations in a multi-site environment.

• Revamped processes and controls, reducing discrepancies and optimizing resource use while maintaining high service standards.

Regional Financial / Logistics Manager (Western & Eastern Cape) Nampak Products, Coastal, South Africa

January 2013 – January 2016

• Oversaw financial and operational functions for four plants and two warehouses, managing month- end processes, expense tracking, budgeting, and reporting to leadership.

• Conducted internal audits, ensured compliance, and liaised with auditors/external parties to resolve issues and implement improvements.

• Prepared detailed reports and analyses for senior management, identifying variances/trends and recommending corrective actions to enhance performance. Various Financial Roles

Nampak Products, Gauteng, South Africa

April 1999 – December 2013

• Managed financial controls, compliance, and team supervision (six staff), supporting accurate reporting, process efficiency, and operational alignment. Education

Master of Business Administration (MBA), Cum Laude Regent Business School, Western Cape, South Africa 2019 – 2020

Chartered Institute of Secretaries (CIS)

Institute of Chartered Secretaries of South Africa, Gauteng, South Africa 2001 – 2005

Bachelor's Degree (BCUR)

University of Pretoria, Gauteng, South Africa

1992 – 1995

Skills

Team Leadership & Supervision • Performance Management & Accountability • Quality Reviews & Productivity Tracking • Process Improvement & Efficiency Strategies • Training & Development • Data Analysis & Trend Identification • Metrics Monitoring & Reporting • Policy & Procedure Development • Stakeholder Collaboration • Compliance & Risk Management • Budgeting & Resource Management • Microsoft Office (Excel Advanced) • ERP Systems • Cross-Functional Coordination • Change Management

• Continuous Improvement • Lean Methodology

Languages English (Fluent) • Afrikaans (Fluent)

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