Remote Virtual Assistant / Customer Support Specialist

Anthony Vaughan

Orlando, FL ****************@*****.*** 321-***-****

Professional Summary

Detail-oriented and highly organized professional with a strong background in customer service,

administrative support, and operations coordination. Experienced in handling customer inquiries,

managing data, and maintaining accurate records in fast-paced environments. Skilled in

communication, problem-solving, and multitasking. Seeking a fully remote Virtual Assistant or

Customer Support role.

Core Skills

1 Customer Support (Email, Chat, Phone)

2 Data Entry & Record Keeping

3 Microsoft Office & Google Workspace

4 CRM & Customer Management Systems

5 Administrative Support & Scheduling

6 Problem Resolution & Escalation

7 Strong Communication (Written & Verbal)

8 Organization & Attention to Detail

Work Experience

Operations Support Specialist – Meyer Logistics, Orlando, FL (2023–Present)

1 Respond to inquiries regarding shipments and order status

2 Maintain accurate records and documentation

3 Enter and update order data with high accuracy

4 Coordinate with departments to resolve issues

5 Assist with reporting and administrative tasks

Machine Operator / Quality Control – Tempur Sealy, Kissimmee, FL (2020–2023)

1 Maintained production records and ensured data accuracy

2 Identified and resolved issues to meet quality standards

3 Collaborated with team members to meet deadlines

Warehouse Associate – Amazon Fulfillment, Orlando, FL (2017–2020)

1 Managed order processing and inventory data entry

2 Ensured accurate order fulfillment

3 Updated shipment tracking systems

Package Handler – FedEx, Kissimmee, FL (2014–2017)

1 Processed packages and reported discrepancies

2 Maintained organized workflow and timelines

Sales Lead / Customer Service – Levi Strauss & Co., Orlando, FL (2011–2014)

1 Handled customer inquiries and issue resolution

2 Trained new associates and supported operations

3 Managed inventory and sales reporting

Education

High School Diploma – Freedom High School, Orlando, FL

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