Enterprise Agile Program Manager and Scrum Master

Mark Garner

Tampa, FL • **********@*****.*** • (*12) 201 - 6593

Enterprise Agile Program Manager and Certified Scrum Master with 15+ years of experience leading enterprise-scale digital transformation, Agile delivery, and strategic project execution across highly regulated industries, including banking, insurance, and manufacturing. Adept in building and guiding high-performing Agile teams, scaling frameworks like Scrum and Kanban, and aligning business and IT to accelerate value delivery. Proven success in spearheading enterprise Agile coaching, driving measurable process improvements, and delivering complex portfolios on time and within budget. Skilled in stakeholder alignment, roadmap execution, compliance oversight, and enterprise tooling environments (Jira, Confluence, SQL). Trusted to lead cross-functional initiatives that reduce costs, streamline delivery pipelines, and elevate operational transparency and performance.

Experience

FEBRUARY 2024 – FEBRUARY 2025

Agile Program Manager Insurance Administrative Solutions Clearwater, FL

At IAS, I led Agile transformation and delivery efforts across multiple business-critical insurance initiatives. I coached cross-functional teams to improve Agile fluency, resulting in a 5% increase in sprint velocity. To improve visibility and reporting efficiency, I launched real-time dashboards that reduced reporting cycles by 10% and enhanced executive engagement. I also restructured Jira workflows and backlog planning processes to clarify priorities, eliminate bottlenecks, and improve delivery consistency. My work led to a 10% increase in on-time task completion across concurrent programs by proactively resolving capacity constraints and removing blockers.

Reason for leaving: Contract Position

JULY 2011 – DECEMBER 2023

Scrum Master & Application Developer U.S. Bank Minneapolis, MN (Remote)

Over a 12-year tenure at U.S. Bank, I progressed from Business Analyst to Scrum Master, leading cross-functional teams across technology and fintech product delivery. Early roles included driving system enhancements as an Application Developer and leading enterprise transformation projects exceeding $50M in value. As Implementation Manager, I ensured 100% on-time rollouts in regulated environments and cut post-deployment defects by 45% through QA oversight and SQL validation. Later, as Scrum Master, I facilitated Agile delivery across multiple teams, improving morale and velocity by 45%, eliminating 100+ hours/month of manual reporting via custom Jira/Confluence solutions, and improving internal NPS by 15%. I also enabled strategic delivery alignment by partnering with Product Owners and Architects, resulting in a 25% boost in backlog readiness and stakeholder satisfaction.

Education & Certifications

Master of Science Accounting University of Phoenix

Bachelor of Science Accounting & Business Management University of Phoenix

Certified Scrum Master (CSM)

SCRUMstudy Agile Master Certified (SAMC)

Project Management Professional (PMP)

Skills

Agile Delivery & Coaching: Agile Coaching, Scrum Facilitation, Sprint Planning, Backlog Refinement, Team Leadership, Velocity Tracking, Burndown Reporting, Continuous Improvement, Change Management

Process Optimization & Reporting: Workflow Optimization, Metrics Improvement, Dashboard Creation, Reporting Automation, Data Analysis, Delivery Acceleration, Business Transformation

Project & Program Management: Stakeholder Alignment, Roadmap Development, PMO Collaboration, Regulatory Compliance, Audit Readiness, Risk Management, Access Management

Tools & Platforms: Jira Administration, Confluence Design, Jira, Confluence, SQL

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