IT Operations & Network Systems Specialist
Resume:
Orneal Wesley Murraine
*******@****-***.***
San Jose, CA
https://www.linkedin.com/in/ornealm/
Summary:
A result-driven IT professional with extensive experience in engineering, administration, and support of information systems in the United States, the United Kingdom and Europe.
Background includes 4 + years’ experience in the U.S. Navy and additional experience as a NOC Operator, System Administrator and Desktop Support Technician. Hands on experience in sever administration for Windows 10 and MacOS.
In-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems. Deployed network security and software updates via SCCM.
Strong Communications skills.
Certification: Project Management Professional # 3924168
Technical competencies:
Operating Systems – Windows NT/2000, Vista, 2003,7,10,2008,2012, 2016, 2019 Workstation and Server, XP, Novell 3.12,5,6, Netware, Client, Zen Works, E-directory, Active Directory, Unix, Mac O/S 7, 8, 9,10, Blackberry Server, Veritas Enterprise Net Backup, Lotus Notes, Group Wise 6, Terminal Management Server (TMS)2003, HP Jet Admin. VMWARE ESX 5, Blackberry Server 4.1, 5.0. Dynamics AX 2009, 2012, SharePoint 2010, 2013, 2016, Online and SSO. SMS, SCCM, 2003, 2007, 2012
Hardware – Cisco Routers & Switches1900, 1950 2960,3600, 3560,3750,4500, Hubs 3800, Dell 2848 Switch, T1 & T2, Ethernet, Hard Drives, Net Gear, Backup
Drives-Exabyte, HP Sure Store, Tivoli, Scanners, Plotters, Laptops-IBM, Dell, HP-Compaq, Palm, Compaq PDA, Blackberry, PBX, Compaq/HP servers, Dell SBS Servers, 2800, 1440, Server builds, HP, Dell, Lexmark, Epson, Xerox Printers, Copiers, HP Print Server, SAN/NAS, Cabling, IT and Electronic Lab.
Software – Exchange 5.5, 2000,2003,2007,2010,2013), Outlook (2003,2007 XP, 2000,2013,365), Xmerge, Veritas, FTP, Telnet, Ping Utilities, Oracle (8, 9), Lotus Notes (5, 6), IIS 6,7, Citrix Client, Citrix VPN, Visio Professional, Group Wise (5.0-5.5), HP Open View, Sybase, Internet Explorer,, SharePoint 2003,2007,2010, Firefox, Siebel, Linux, Clarify, PC Anywhere, IBM AS/400, 3270 Emulator, Cisco Works, VPN, ACT, Netware, SQL 2005,2008, 2012, Norton, McAfee and Trend Micro antivirus software, Timbuktu, Net Apps, Net IQ. Marimba-remote software deployment packaging, Ghost and RIS-Imaging software, SMS/SCCM, SAN/Clustering, Microsoft .NET, Product Studio, Admin Studio, HP SIM, RJ-11, RJ-45, PBX, Cat-5,Track-IT, Altiris, PeopleSoft, Sales Force, Microsoft Dynamics AX 2009, 2012, HP Asset Management, Bios, Firmware, Remedy/Asset Management, Datacenter, Sarbanes-Oxley, HIPPA, PowerShell, C-Panel, Office 365, Microsoft Lync 2010, Nagios, Dynatrace, MOM/SCOM, Solar Winds, Wire Shark, NetFlow, Microsoft Visual Studio.
Networking – DNS, WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, SMTP, BGP, VPN, FTP, HTTP, RIP, IGRP, DLC, V-LAN, OSI-Layer, Frame Relay, LAN/WAN, Ping, Trace route,
Net stat, NS Lookup, ISDN, ASDL, IPASS.
ITIL Foundation: Was introduced to this management practice in 2003 while on assignment in the UK. It is a great tool regarding change management, service management, organization strategy, compliance, and establishing baseline.
Professional experience:
ADP/WorkMarket March 2025 – Present
Smart Hand assisted engineer with switch or router installation. Cisco Switch, Router installation, HP Printer Installation, Configuration, repair, maintenance, Aruba Switch installation, Palo Alto Firewall installation, POS installation, MAC Repair, updates, PC, Windows 11, APS Power installation, Cable installation, ADVA network installation, Kronos Clock firmware updates, Synology Backup installation and networked. APC installation and verification; Dell 9600 Server, Fortinet Firewall, Dell Server 9200, Office 365 Installation and support, Data Center Build, Cable Pull.
Cognizant/Merck –System Administrator June 2024 - March 2025
Managed and supported MDM devices on the network locally and remotely...Cel, Tablets, iPhone and Android devices. Use of Windows Server 2016 and 2019 for AD (Active Directory), Application, Group Policy access. Configured and managed Cisco ISE (Identity Services Engine) for Network Access Control (NAC), implementing policy-driven security measures across wired, wireless, and VPN networks. Document all processes and make changes to IT security policies regarding PKI (Public key infrastructure). Endpoint Security, Installation of PC, MAC, Printer Installation, Deployment, Network Technical Support, Data Center, Cable Installation, Termination, IBM Laptops, Desktop, Server, Imaging,
Field Nation Dec. 2022 - Present
Geek Squad, Work Market, Spencer Technologies, GTN Tech-UBS Bank, Merck, Stryker, NCR, installation of PC, MAC, Printer Installation, Deployment, Network Technical Support, Data Center, Cable, Fiber Installation, Termination, IBM Laptops, Desktop, Server, Imaging, configuration, customer support. Desktop support, End user, Azure AD, Intune MDM, Installation, Office 365, Teams, Active Directory, Printer Configuration, Hardware Support Endpoint Manager, Pos Deployment, BMO Bank Network Deployment, Hilton Hotel Network Services, TPM.
Bay Area Transit/Tryfecta Feb 2022 – Dec 2022
SCCM Admin/ IT Help Desk
Provide standard, and advanced troubleshooting on computer issues, printer issues, network access, and license issues for district users. Establish timelines and protocols for harder to solve problems while focusing on the end user experience.
Implement and maintain self-service support, empowering end users with knowledge and tools for self-service support. Formulated requirements, setup lab, formulated pilot plan, managed configuration changes, deployed using SCCM. Assist desktop engineering with SCCM Windows desktop OS deployment and automated build processes.
Document, report, and follow up on known high priority incidents and problems.
Setup and configure SCCM Operating System Deployment (OSD) for Windows 7 and 10. This also included managing all task sequences/images well as Windows 7, Windows 7-10 Migration, MFA via OneLogin, VMWare VDI installation and configuration, Adobe, Office 365, Active Directory, Group Policy, MS Teams, Zoom, Projector, AV connections.
Effectively work well within a group setting of the same job class, independently, and with higher technical job classification(s) to secure their support in reaching a solution to the reported problem.
Proper verbal/writing communication skills.
Peak Services, San Jose, CA July 2020 – Feb 2022
IT Support Engineer
Deployment of Windows workstations from OS 7 to 10 for JP Morgan Chase; Office 365 migration, Installation, repair and diagnose of printers Lexmark Multifunction, MX711de; 10de; X952; 954; CX410; MX611de; CX820de Installation of various maintenance kits, Fuser assembly.
Samsung Pro Xpress SL. HP Multifunction 521dn, 776dn; MFP M776z, Installation and configuration of Clear Caption phone for the hearing Impaired, Dynamics NAV/Production Technical Support.
Thermos Fisher Scientific - Window 7 to 10 migration and office 365. Mastronardi – Sunset Produce, SCCM, Desktop Support, End Users and Network Support, Site Survey, and Inventory.
Iron Systems/Olympus – Windows 7 to 10 Migration, VPN installation and configuration, SCCM, End user support and ticketing. Iron System/Facebook – Data Center installation of Optical Drives at two co-locations.
Chevron –add, move, hardware installation and configuration, Office 365, Teams; end user support.
NP Consulting/BART, Oakland, CA Nov 2019 – Jun 2020
SharePoint Administrator/Project coordinator
Deployed a new SharePoint Team Site for the Project Management Team at Bay Area Rapid Transit (BART).
Create and manage client OS builds using SCCM, MDT, Intune, Autopilot, Zoom. Maintained antivirus updates across Windows endpoints using SCCM
Features include, Active Directory, MS-Office, Permissions, data collection, workflow, List, CSS, HTML, site modification, JIRA.
Dept. Of Veteran Affairs/ASM Federal, Palo Alto, CA Analyst/System Administrator/Incident Response
Apr 2016 – Nov 2019 Dept of Veterans Affair
Cybersecurity
Manage, Monitor, updates, and Patches to all Workstations (5100) at the Seattle, WA location and (6100) in Palo Alto, CA using SCCM 2012, DBAT, WSUS Ver 6. Windows Server 2008 and 2012, Active Directory in Windows 7,10 environment, Symantec End Point Protection against Virus, and vulnerabilities of remediation. configured SMB to provide access to a group to share files. Other responsibilities include, monthly reports based on vulnerabilities and solutions, McAfee EPO, PowerShell 5.0 Scripting to install monthly patches, Support and Patching of MS Dynamic POS 2012, Kiosk, Tenable, troubleshoots applications errors, Adobe, Citrix, java, Solar Winds, Wireshark, MS Office 365, IBM Big Fix, Splunk, Generic Federal Govt. Applications, Group Policy…maintained a 99% compliance as required by the Federal Govt. NIST Cybersecurity Framework, DFARS NIST 800-171 controls, VM-Ware Virtualization EXSI, Citrix VDI Desktop, End user support, Server Patching, Group Policy, Service Now Ticketing with Asset Management and Change Management. Provided support to all POS connected to Windows Azure Cloud Service and Medical devices such as pacemakers, insulin pumps, operating room monitors, defibrillators, X-ray and MRI Machines, and Dialysis Machines. US Govt. and Military Security Clearance.
Microsoft Cyber Defense Operation Center-TCS, Redmond, WA Sep 2014 – Jan 2016
System Analyst/Incident Response
Supported and analysis of fraudulent activities in a Window Azure environment and US Government organizations.
Various tools are used to investigate, i.e. SQL 2012, Networking tools, TCP/IP, Cosmos, Net Flow LYNC 2012, SCCM 20016, Microsoft Visual Studio Azure AD Created, supported, and monitored account in Windows Azure cloud computing as SaaS, PaaS, IaaS, customer complaints, and Security.
Field Solutions / Fujitsu, Seattle, WA/Vancouver, BC May 2007 – Aug 2014
Service Engineer-System Administrator Runs Concurrently
Replaced computer/POS systems for multiple clients, including Starbucks, Federal Express, Payless Shoes, Target, TJ Maxx, Staples, Best Buy, and Tommy Hilfiger, Lulu lemon, Home Depot, Walmart, Red Robbins, Denny`s and Microsoft Stores remote support.
Configured and oversaw data backup and migration, IMAC, Outlook 2007, 2008, 2010, 2012
Installed HP Printers, Scanners and cash counters, Cisco VOIP, Dell power connect 2848, Net gear 16 and 24 port switches, DNS, Gateway, TCP/IP. Window 7 Deployment, SharePoint 2010 - includes Lenovo Laptops- City of Coquitlam, BC.
Targets Superstore migration from Windows XP to Windows 7 utilizing SCCM image and deployment, Lenovo Tablet. XP to Win 7 Deployment, WYSE Thin App, Citrix VDI Desktop, Office 365, Lehigh Hanson-CompuCom.
Liaised with Tommy Hilfiger`s network staff to complete and verify all network connections.
Endeavor Telecom, Seattle, WA/ Vancouver, BC May 2007 – Jun 2014
Field Engineer
Worked on a subcontract basis for companies specializing in IT/telecommunications installation and configuration, as well as home and business VOIP systems in LAN/WAN environment.
Implemented VOIP installations, ATA, Cisco, Motorola, and Linksys Wireless, providing set up and configuration of cable, DSL routers, Modems, TCP/IP, Bandwidth, Telephone Outlets- RJ11, RJ45, Twisted pairs. TIA/EIA-568, CAT 5 cable, VOIP router.
Alliance Telecom Solutions/ Bristol Bay Native Cooperation, Anchorage, Alaska
Sep 2013 – Dec 2013
System Administrator/ Project Manager
Configured and supported Comm Vault Enterprise Backup- version 9.0, Windows XP, 2012, Hyper-V 2012, Dell 3500 series Laptops installation and configuration, MS-Office 2010, SharePoint 2010, Outlook 2010, Exchange 2010- Mailbox, CAS, DAG, HUB. Asset Management and Change Management used to revive and improve the working environment. Used SMB to provide access to a group to share files and print internal documents and Print doc security within a group, .NET Framework
Texas Dept. of Aging and Disability/TSCTI, Contractor, Austin, TX Mar 2013 – Apr 2013 SharePoint Administrator
Managed all SharePoint related request, multiple state office users account, Data, security, SQL 2007 Database, Active Directory, created new web links to support specific request in a SharePoint 2007 environment.
Remedy ticketing; Microsoft Lync 2010, MS-Office 2010; Outlook 2010, MS Project 2007, Exchange 2010, Active Directory, IIS 6, DFS, Group Policy, SCCM/SCSM 2007. HP Asset Management and Change Management.
GenCorp IT- Owen Bird Law Corporation, BC Canada Apr 2012 – Oct 2012
Sr. System Administrator/Project Manager
Supported 100 users on Windows Terminal Server 2008/RDS, Exchange 2003, DNS, DHCP, VMWare ESX 5- Virtual Server and Client, Synology Backup DS 212j, Active Directory, MS-Office 2003, 2008, 2010, Load Balancing- to archive maximum response across the network, QOS-Low latency; guarantee a certain level of performance to data flow.
Project planning and implementation, modifications, remote user support, Group Policy: centralized management and configuration of operating systems, applications, and users, mail backup, Blackberry Server, Server 2008 build and image, Dell Desktop and IBM T60 imaging, Bios and Firmware upgrades, Cabling, IIS 6, HP Pro curve 48 Port Switch, Sonic Wall Firewall Pro 4100, PowerShell, SharePoint 2010, SCCM 2007, Performance tuning, QOS, GPMC, IMAC, troubleshooting, Connectivity in a LAN/WAN environment, IIS 6, Web services, HP Thin APP.
TOBE-Green –Total, Luanda Angola Sep 2011 – Oct 2011
Project Manager/Technical Support
Assisted in creating a more proficient technical support Help Desk between To Be-Angola and Total, French Oil Company.
Dell Laptop and Desktop imaging, Special project included the resolution to Websense e-mail Security, Exchange 2010 - Mailbox, CAS, HUB, DAG, Trouble Shooting Mail flow, PowerShell, IIS 6, Web services, MS Forefront, VMWare ESX 4.1, 5. with the Bank of Africa Investment (BAI).
Peak Organization, UBS Bank/Chase/Morgan Stanley, USA Jun 2010 – Dec 2011
Project Lead/Technician
Managed and supervise 5 to 35 technicians during the deployment of Dell 780/HP workstations in a Windows 2008 Environment. This migration is in conjunction with the Dell and HP System integration team.
NOC Microsoft/Collabera, Redmond, WA Oct 2008 – Nov 2008
System Administrator/Incident Response
Troubleshoot, configured, maintain, Imaged, backup database, server (2008) administrator to more than 100 servers within Microsoft SQL5/7 environment.
Cluster management, DFS configuration, SharePoint 2007, Exchange 2007, SCCM/SCSM 2007, PowerShell, Active Directory, Visual Studio, MSI, DNS, SAN/NAS, Hyper- V, App-V, ADFS, WDS Deployment and Remote support, IIS 6, Web services.
Used Wise Package Studio 7.0 for creating MSI packages, Patches for Windows 2008 server in LAN/WAN environment. HP Asset management was used to track all servers for deployment and inventory.
British Petroleum, SAIC, Blaine
WA Administrator Jan 2008 – Oct 2008
System Configured, modified, and supported hardware and software for global companies in oil and gas production and distribution. Supported MS Office, McAfee antivirus Siemens PLC, Analyzer, Saab Tank Radar Master,
Rosemont Radar Master, Network Asset Manager, Camisa Video, Proline Micro Motion and Fluke View Meter Monitoring for Windows XP/2000/2003, Print Server, DNS, SMTP, POP3.
Getty Images, Seattle, WA Feb 2007 – May 2007
NOC Operator/Incident Response
Monitored network activity on a 2003 platform on a contract basis for companies specializing in the sales and support of image and video advertisements in a LAN/WAN environment.
Supported MS Office, MS Outlook, Exchange 2003, Big IP, Novell E-directory, SQL 2005, Big Brother, MOM 2005 monitoring tool, MS Project 2003, SharePoint 2003, Wise Packaging, and Group Policy, DFS, SAN/Clustering, Putty-Unix and IIS, network tools i.e. Trace route, NS Lookup, Net stat, Ping, SharePoint, Terminal Server Management, Datacentre.
Supported and monitored video and audio-conferencing systems, ensuring availability, call quality, and rapid incident response in a LAN/WAN environment.
Assisted with network voice (VoIP) services, troubleshooting connectivity, latency, jitter, and packet-loss issues to maintain reliable communications.
Coordinated incident escalation and resolution for real-time communication platforms, working with network and systems teams to restore service quickly.
Utilized network diagnostic tools to analyze and resolve voice and conferencing performance issues across enterprise infrastructure.
Denali Advanced Integration, Seattle, WA Jul 2006 – Feb 2007
Harborview Medical - Assistant Project Manager /System Administrator
Installed multiple Windows 2003, SQL 2005, MS Office 2003, MS Project 2003, SMS and Am Telco CTI for company specializing in the management, migration, and support of IT networks.
Built four HP/Compaq 320 Server for hospital-wide communications network, Group Policy. Created documentation for training purposes, installed five client workstations, cabling.
TEKsystems, Bellevue, WA Jul 2006 – Oct 2006
o Monitored and supported video and audio communication systems, ensuring availability and performance across port operations.
o Responded to incidents affecting voice and conferencing services, troubleshooting network connectivity and service disruptions.
o Coordinated escalation for issues impacting real-time communications in a 24/7 operational environment.
Robert Half Technology, Bellevue, WA May 2006 – Jun 2006
US Navy Bremerton - Exchange Server Migration
• Migrated Active Directory for users from Windows 2000 to 2003 on a contract basis for companies specializing in professional staffing and consulting.
• Configured Track-IT, MS Office 2003, SMS 2003, SQL 2005, Veritas Backup, IMAP4, HTTP, Citrix server and VPN, as well as overall e-mail security, DMZ, Cisco Pix Firewall, Group Policy, Installed and configured Dell Small Business Server 2880, Raid 5 and HP Printer 8000.
• Printer/Print Server Configuration, Centralized distribution of packages using SMS 2003, SharePoint 2003, Exchange 2003.
Microsoft, Redmond, WA Mar 2006 – Apr 2006
NOC Analyst/System Administrator/Incident Response
o Monitored all network activities, connections, application errors, data errors, and user accounts on a contract basis for companies specializing in software, communications, and entertainment.
o Edited audio files from the telephony system using Publisher, Active Directory. Managed server activities with Virtual Terminal Server (24/7 operation), Exchange 2003. MOM 2007 was used to monitor the network, Group Policy.
o Supported and troubleshot video and audio-conferencing platforms to ensure reliable real-time communication for users across the enterprise.
o Administered and provided user support for Microsoft Teams, Zoom, Slack, and Google Meet, resolving connectivity, access, and performance issues.
o Monitored conferencing and collaboration services for availability, latency, and service interruptions, escalating incidents as needed.
o Assisted with user account management and permissions for collaboration tools using Active Directory and Group Policy.
o Provided incident response and reporting for outages impacting voice, video, and collaboration services in a 24/7 operational environment
o Created daily shift reports, detailing specific technical problems.
o IIS, MS Office 2003, Product Studio, SMS, HPSIM, SQL Server 2005 and Keynote Visual, (for network statistical errors) SMS 2003, Microsoft .NET
Halliburton - Subsea 7, Stavanger, Norway Oct 2005 – Dec 2005
System Administrator/Project Coordinator
Oversaw migration of 1,500+ users from Windows 2000 to XP
Created, moved, and deleted users on Active Directory and Windows 2003 Server, Novell E-directory and SMS 2003, Wise Installer, Blackberry Server 4.1. Utilized Xmerge to move .PST files and handle remote mail transfer.
Created and configured user profiles for MS Outlook 2003. Citrix Client, Remote support. Created Cisco VLAN Ports and VPN.
Recreated network printers and scanners.
Backed up and transferred user data, Group Policy.
IBM Global Services, Diageo, London, UK Jul 2005 – Oct 2005
System Messenger Analyst Migration/System Administrator
Managed global migration of 5,000+ users from Exchange 5.5 and Lotus Notes 5 to Exchange 2003 with Active Directory on a contract basis for worldwide leader in
computer hardware, server communication and database applications across multiple domains, Group Policy. Xmerge- move PST files to transfer during migration. Created, moved, and deleted users on both Active Directory and Blackberry Server 4.1.
Supported MS Office, Outlook 2003, SMS 2003, and Remedy, as well as HP and Xerox Printers/ copiers, Cisco VPN.
Securicor, Pink Roccade, London, UK Apr 2005 – Jul 2005
System Administrator/Project Coordinator
Created and tested new user accounts using Windows 2003 Server in a 3000-user Active Directory data center for support.
Deployed applications Citrix according to the user profiles in a LAN/WAN environment. Used Lotus Domino 6.0 administrator to create new e-mail accounts, as well as upgrade and environment on a contract basis for outsourcer of IT service and
Warner Bros/Siemens, London, UK Oct 2004 – Mar 2005
Migration/Deployment Technician/Project Coordinator
Implemented IBM-led initiative to upgrade PCs and Migrate 800 users to Windows XP from Windows 2000 on a contract basis for fully integrated companies specializing in the production, distribution, licensing, and marketing of creative content.
Configured and installed hardware and software.
Served as a liaison with IBM to manage PC and defective hardware upgrades in an efficient Manner, RMA. Purchased new equipment and invoiced appropriate departments.
Deutsche Bank, London, UK Sep 2004 – Oct 2004
Desktop Support/Move Technician Contractor
Supported 500 users in Windows NT, XP Lan/Wan Environment. Build and configure user workstations using IBM remote script. Create profiles, install, and configure printers, upgrades, and relocate users.
Software - MS Office 2000, Lotus Notes 5.5, Bloomberg Business, Acrobat Reader, Remedy, IBM Manage Now ticketing, Citrix Client, Oracle, Sybase, Net IQ user management tool, Timbuktu- remote access.
Hardware - IBM Laptops, Palm and Blackberry PDA, HP-Printers, Compaq, and Dell Workstations.
GlaxoSmithKline, Harlow, UK Aug 2004 – Sep 2004
Configuration/ Laptop Technician
Configured, tested, and shipped IBM laptops in a Windows NT. Installed medical software, Lotus notes 5.5, SYBASE, MS-Office, Internet Explorer, PAL, RAS, VNC-remote access. Created user profiles.
All laptops are verified prior to shipment to research facilities throughout Europe.
Technicolor Video Services, Wembley, UK May 2004 –Jul2004
Desktop Support Technician
Supported 250 users in a Lan/Wan environment. Set up inexperienced users’ network access. VNC remote troubleshooting, HP printer configuration, PC upgrade and modifications, and Touch paper call tracking.
Software - Windows 2000, XP Professional, MS Office 2000, MS Outlook, MS Teams, Internet Explorer, Windows Registry, Windows Exchange 5.5, Novell 3.12. O/S file and print server, SAP, Manugistics, Visio, PDA, HSBC credit software, Citrix Client, Hyperion, Ghost, IBM AS4000, RAS, and Micro trend antivirus software.
Hardware - Dell Laptops, Dell, and Compaq workstations Protocol - DHCP/IPX, Static IP.
Anadarko Oil, Uxbridge, UK Mar 2004 – May 2004
Siemens Business Systems, Newark, CA Nov 2001 – Dec 2003
XO communications, San Jose, CA Mar 2000 – Oct 2001
Microsoft Corp, Mountain View, CA Jun 2001 – Aug 2001
Sonic Blue, Sunnyvale, CA Jan 2001– May 2001
BEVOCAL, Sunnyvale, CA May 2000 – Jan 2001
Education
Electronics Technology – EDUTEK/ABC College, San Diego, CA – 1992
Advanced Electronics – US Navy Electronics School, Chicago, IL- 1988
Quality Business Systems, Inc. Telecommunications Technician, Wash. D.C - 1986
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