Dynamic Customer Service Professional with 7+ Years Experience

Ruqaiyah Johnson

*** * **** ** *******, IL ***** +1-312-***-**** **************@*****.***

Professional Summary

Dynamic customer service professional with over 7 years’ experience in front-line client engagement and support. Proven expertise in managing inquiries, maintaining accurate records via CRM systems, and delivering clear, tailored solutions. Demonstrated communication skills and adaptability from roles in leasing management, administrative support, and PBX operations, ensuring exceptional customer experiences. Work Experience

Apartment Industry

BG Multifamily Chicago, IL

June 2019 to Present

• Delivered frontline customer support and addressed resident inquiries, ensuring high satisfaction and clear communication.

• Managed leasing processes, explained property features, and guided clients through rental agreements.

• Utilized CRM systems to document client interactions and maintain accurate records.

• Supported marketing and outreach campaigns to increase property visibility and engagement.

• Collaborated with team members to align on best practices and achieve performance goals. Accounts Payable/General Cashier

Hyatt Chicago (Wyndham Chicago) Chicago, IL

February 2017 to November 2022

• Processed vendor invoices and managed daily bank deposits, ensuring accuracy and attention to detail.

• Maintained expense reports and performed daily budgeting, supporting financial operations.

• Prepared month-end reports and conducted internal bank auditing for compliance.

• Communicated with vendors and internal teams to resolve inquiries and support smooth workflows. PBX Operator

Hyatt Chicago Chicago, IL

September 2008 to August 2014

• Answered phones promptly and provided courteous assistance to guests and clients.

• Acted as liaison to resolve guest needs and ensure positive experiences.

• Managed reservations, check-ins, and guest records with attention to detail.

• Assisted with guest inquiries and resolved discrepancies to maintain service standards. Private Dining Room Event Coordinator

Wyndham Chicago Chicago, IL

November 2005 to September 2008

• Met with guests to assess needs and deliver tailored event solutions.

• Created contracts and menus, collaborating with executive staff to ensure satisfaction.

• Maintained flexibility and availability to address guest requests and ensure smooth event execution. Education

Upper secondary education

Skills

Customer service CRM system proficiency Client interaction via phone calls Sales Property leasing Customer support Phone communication Organizational skills Attention to detail Multitasking Written communication Problem-solving Teamwork Process improvement Client services

Languages

English

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