Customer Support & Education Professional Seeking Remote Role
Resume:
Ann Gilman
Richmond, VA *****
**********@*****.***
Professional Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers. I've had over 30 years retail experience with merchandising and maintenance of store products. I have also worked for daycare/educational setting currently with the Chesterfield County Public Schools as an Instructional Assistant for Special Ed. I enjoy teaching at age appropriate level and through play. Work Experience
Special Education Instructional Assistant
Chesterfield County Public Schools-Chesterfield, VA November 2024 to Present
• Provided one-on-one support to students with special needs, assisting them in completing assignments and understanding lesson materials
• Collaborated with classroom teachers to modify curriculum and instructional materials to accommodate the diverse learning styles and abilities of students
• Assisted in creating a positive and inclusive classroom environment by promoting social interaction among students with special needs and their peers
• Supported students during transitions between activities or classrooms, ensuring their safety and well- being at all times
• Utilized various assistive technologies, such as communication devices or sensory tools, to enhance student engagement and participation in class
• Supported students during lunchtime or recess periods by facilitating social interactions and promoting appropriate behaviors among peers
• Facilitated small group instruction for students who required additional academic support in specific subjects such as math or reading
• Promoted independence skills among students with disabilities by teaching self-help tasks like personal hygiene or organization
Business Development Representative
Camping World-Newport News, VA
February 2023 to Present
Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Expanded business through effective network development, identifying new, and prospective clients. Developed business pipeline using cold and warm techniques. Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Used SalesForce to handle current portfolio and prospective leads. Brought in new accounts through successful networking strategies and promotional approaches. Reviewed client concerns and recommended appropriate changes to supervisors. Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability. Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
Improved sales documents with cut and paste feature. Communicated with leadership teams by spearheading regular meetings to discuss objectives. Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Contributed to team objectives in fast-paced environment. Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Recorded accurate and efficient records in customer database. Kept detailed records of daily activities through online customer database. Quoted prices, credit terms and other bid specifications. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Associate
Cato Fashions-Newport News, VA
February 2022 to February 2023
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance. Managed returns, exchanges and refunds in accordance with store policy. Answered customer questions about sizing, accessories, and merchandise care. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Cleaning Assistant
Cleaning Queens-Norfolk, VA
March 2019 to February 2022
Mopped and vacuumed floors to remove residue and restore finished appearance. Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
Used time management and efficient cleaning methods to meet deadlines. Handled equipment, chemicals, and materials properly and with caution. Visually inspected area for overlooked aspects.
Education
Associate's degree in Psychology
University of Maine At Augusta - Augusta, ME
January 1998 to August 2000
Skills
• Cold Calling
• Sales (10+ years)
• Balance Sheet Reconciliation
• Accounts Payable
• Pricing (10+ years)
• Account management (10+ years)
• Accounting software
• Business development (2 years)
• CRM Software (2 years)
• Product Development
• Merchandising (10+ years)
• B2B sales (10+ years)
• Relationship management
• Customer service (10+ years)
• Account Management
• Conflict management
• Salesforce
• General ledger accounting
• E-Commerce
• Accounts receivable
• CRM software
• QuickBooks
• Office Management
• Database Marketing
• Business Development (2 years)
• HIPAA (10+ years)
• Databases
• Customer Relationship Management
• Journal Entries
• Upselling
• E-commerce
• Supervising experience
• Marketing
• Project management
Certifications and Licenses
Driver's License
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