Remote Chat Support Specialist with 6+ Years Experience

JASMINE DELPESH

Marietta, GA • 470-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Remote-ready Chat Support Agent with 6+ years of customer service, data entry, and digital communication experience. Completed training and hands-on work with a nationwide remote call center, gaining experience in remote tools, CRM platforms, online ticket handling, and virtual communication standards. Strong typing accuracy, problem-solving skills, and calm, professional messaging style. Excels in remote environments requiring independence, multitasking, and high-quality written support. REMOTE EXPERIENCE

Nationwide Remote Call Center – Remote

Customer Support Agent (2-Week Contract)

• Provided chat and phone-based customer support in a fully remote setting.

• Used CRM tools to document interactions and resolve support tickets.

• Attended virtual training sessions and followed digital communication guidelines.

• Managed customer inquiries independently while meeting remote productivity expectations. CORE SKILLS

• Remote Chat & Email Support • CRM & Ticketing Systems

• Fast & Accurate Typing • Written Communication

• Data Entry Accuracy • Multitasking

• Remote Problem-Solving • Time Management

• Microsoft Office Suite • Adaptability

PROFESSIONAL EXPERIENCE

Popeyes – Marietta, GA

Cashier • Trainer • Manager • Customer Service Associate (May 2021 – May 2023)

• Used digital order systems and online interfaces to manage customer orders and updates.

• Resolved customer concerns through clear communication and accurate documentation.

• Demonstrated remote-ready skills such as independent problemnsolving and digital recordkeeping.

• Trained employees using structured guidelines similar to remote onboarding processes. Shoprite – Uniondale, NY

Cashier / Food Service (Nov 2014 – Jun 2017)

• Entered orders and processed transactions using digital POS systems.

• Provided efficient customer support and answered product questions.

• Strengthened multitasking and communication skills essential for chat support roles. Dollar Tree – Garden City, NY

Cashier (Aug 2017 – May 2019)

• Handled customer questions and concerns with professionalism.

• Maintained accurate transaction data entry using store systems.

• Communicated clearly with customers, reflecting skills used in remote messaging environments. EDUCATION

Marietta High School – Marietta, GA

High School Diploma (May 2014)

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