Property & Operations Support Specialist

LOUIE JOHN BANDAYANON

Property Management Assistant Operations Support

Davao City, Philippines ************@*****.*** +63-930-***-**** https://www.linkedin.com/in/ljbandayanon/

PROFESSIONAL SUMMARY

I’m a detail-oriented Property Management and Operations Support professional with experience supporting a U.S.-based hospitality and property platform. Background in property coordination, outbound calling, data entry, documentation tracking, and research. Experienced in CRM systems, spreadsheets, outbound calling, and research-driven tasks.

CORE SKILLS

Property Support Tenant & Vendor/Supplier Coordination Cold Calling Data Entry CRM Systems Maintenance Tracking Research Spreadsheets Record Management Administrative Support

PROFESSIONAL EXPERIENCE

ENGINE (HotelEngine)

Contract Specialist / Bid & Operations Support 1 year

Conducted 50+ outbound cold calls weekly to clients, vendors or suppliers, and property-related leads; logged outcomes and follow-ups in CRM

Maintained 100+ operational files and digital records in audit-ready spreadsheets

Prepared weekly operational reports summarizing deadlines, document status, and action items for management

Tracked and maintained 30+ active operational records weekly in structured spreadsheets, ensuring accurate documentation and on-time deliverables

Reviewed 20+ long-form contracts and procurement documents per week to identify missing information or inconsistencies

Customer Service Representative - Property & Hospitality Support 1 year

Managed 50–60 multi-channel interactions daily (chat, email, phone) with clients and vendors or suppliers while maintaining accurate documentation

Conducted 20–25 hotel/property research tasks weekly on pricing, amenities, availability, and client value options

Coordinated 10–15 daily property reservations and maintenance-related requests with hotels and vendors, ensuring timely resolution

Scheduled, tracked, and followed up on 25–30 property cases weekly, maintaining accurate CRM records

Maintained accurate property and tenant records in Salesforce and internal databases, ensuring data integrity

EDUCATION

Davao City National High School Davao City, PH

Technical-Vocational Livelihood Track – Computer Systems Servicing 2023 – 2024

TOOLS

Salesforce Google Workspace Microsoft Office CRM systems Spreadsheets

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