Agile Project Manager & Scrum Master
Resume:
Michael Kelly, CSM
Agile Project Manager & Scrum Master
Cliffside Park, NJ 07010
***************@*****.***
LinkedIn Profile
Professional Summary
Results-driven Agile Project Manager and Certified Scrum Master with 15+ years of experience delivering high-impact projects in wealth management, telecommunications, and fintech. Proven expertise in leading successful Agile transformations, managing cross-functional teams, and implementing data-driven solutions that enhance customer experience and drive business value. Recently certified as a Generative AI Solutions Architect, bringing cutting-edge AI knowledge to traditional project management excellence.
Core Competencies: Agile/Scrum Leadership • Digital Transformation • Big Data Solutions • Change Management • Stakeholder Relations • Risk Mitigation • Process Optimization
Professional Experience
Retail Wine Sales Specialist
Gary's Wine & Marketplace Closter, NJ
November 2024 - Present
Leveraging customer service and relationship management skills in retail environment while pursuing new opportunities in project management and AI solutions architecture.
Project Manager V - Change Management
Bank of America Contract Role
March 2023 - April 2024
●Led fraud prevention initiatives managing vendor applications for LexisNexis and Fiserv, ensuring compliance and reducing reputational risk
●Orchestrated change management processes across multiple stakeholder groups, delivering daily/weekly status updates and maintaining project visibility
●Implemented compliance frameworks for SOX and Sarbanes-Oxley requirements, partnering with internal teams to identify and remediate risk shortcomings
●Managed hybrid methodology projects utilizing both Waterfall and Agile approaches based on project requirements
●Utilized enterprise tools including CECE, Release Manager, and PPRT for comprehensive project tracking and delivery
Scrum Master - Finance Transformation
Citibank Contract Role
November 2021 - December 2022
●Architected business intelligence solution partnering with South American HR teams to develop custom Tableau dashboards for financial data visualization
●Served dual role as Product Owner/Scrum Master managing 2-3 week sprints and collaborating with data engineering teams to access Golden Source data
●Transformed raw data into actionable insights creating key metrics for headcount, compensation, and project reporting on monthly, quarterly, and semi-annual cycles
●Optimized backlog management through regular stakeholder collaboration and sprint planning sessions
Scrum Product Owner/Agile PM
Verizon Wireless - Small Business Contract Role
May 2021 - November 2021
●Spearheaded digital transformation of small business order processing, implementing automated solutions that maximized conversion efficiency
●Developed innovative customer journey creating personalized self-service packages for Amazon Delivery Service Partners (DSPs)
●Designed dual-commission system enabling representatives to earn from both direct sales and automated conversions, improving team motivation and customer experience
●Integrated live chat capabilities providing real-time customer support within the automated ordering platform
Product Scrum Master - Big Data Adoption
Verizon Wireless (Consumer) Contract Role
February 2020 - April 2021
●Established Systems of Insight (SOI) team from ground up, implementing Big Data solutions that improved customer experience and financial performance
●Deployed customer intent AI models into IVR and chatbot systems, enhancing automated customer service capabilities
●Conducted product roadmap analysis identifying opportunities to integrate Big Data models for improved customer experience and ROI
●Authored feature stories and user stories collaborating with Solutions Architects to build Pega Decisioning frameworks and train new data models
●Delivered measurable business impact through data-driven customer experience improvements across product lines
Project Manager III
Gary's Wine & Marketplace
January 2018 - January 2020
●Managed multi-location operations streamlining processes across store network for improved efficiency and customer service
●Developed standardized tools and processes creating Excel-based tracking systems for inventory, personnel, and customer orders
●Served as closing manager ensuring daily operational excellence and staff coordination
Project Manager III - Equity Compensation
Morgan Stanley Contract Role
January 2014 - December 2017
●Led SDLC improvements for Employee Stock Purchase and Stock Option platforms as Equity Compensation Professional (CEPI)
●Managed product backlog collaborating with Product Managers to ensure alignment with future state requirements and business objectives
●Facilitated change management serving as liaison between Lines of Business and technical teams for new SDLC project intake
●Delivered comprehensive project management including deliverable tracking, budget management, and executive reporting
Education & Certifications
Certified Generative AI Solutions Architect (AISA)
ELVTR April 2025
Certified Scrum Master (CSM)
Scrum Alliance March 2021 - 2027
SAFe 6.0 Agile Scrum Master Training
Scaled Agile May 2023
Bachelor of Arts, English Literature
Rutgers University
Technical Skills
Project Management: Agile/Scrum Methodologies • Kanban • SAFe Framework • Waterfall • Change Management
Tools & Platforms: Jira • Atlassian Suite • Tableau • Pega Decisioning • CECE • Release Manager • PPRT
Technologies: Big Data Solutions • Customer Intent AI • IVR Systems • Chatbots • API Integration
Business Skills: Stakeholder Management • Risk Assessment • Process Optimization • Team Leadership • Data Analysis
Key Achievements
Successfully led Agile transformations across Fortune 500 financial services and telecommunications companies
Implemented AI-driven customer solutions resulting in improved customer experience and operational efficiency
Managed complex vendor relationships ensuring compliance with SOX and regulatory requirements
Delivered data visualization solutions enabling executive-level decision making through actionable insights
Built cross-functional teams fostering collaboration between technical and business stakeholders
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