Operations and Guest Services Leader

Dashanelle Beason

Norfolk, VA ***** ****************@*****.*** 757-***-****

Professional Summary

Dedicated and results-driven professional with over 10 years of experience in customer service, hospitality, office administration, and team leadership. Skilled in coordinating daily operations, optimizing efficiency, and improving customer satisfaction. Highly organized, detail-oriented, and committed to delivering exceptional service in fast-paced, dynamic environments. Professional Experience

Night Auditor — Norfolk Marriott Waterside – Norfolk, VA March 2024 – Present

• Oversee front desk operations during night shifts, ensuring guest satisfaction and smooth overnight transitions.

• Conduct nightly audits, balance accounts, and generate accurate financial reports.

• Respond promptly to guest inquiries and resolve issues to maintain high service standards. Office Manager — College Hunks Hauling Junk and Moving – Raleigh, NC February 2021 – February 2024

• Managed scheduling, logistics, and dispatching for moving and junk removal operations.

• Oversaw administrative tasks including answering calls, maintaining records, and rescheduling services.

• Supervised and supported field teams to ensure timely, efficient, and customer-focused service delivery.

Assistant Store Manager — Claire’s – Raleigh, NC

February 2020 – March 2022

• Supported daily store operations, including staff supervision, sales management, and customer service.

• Implemented merchandising strategies and inventory control to drive sales and maintain stock accuracy.

• Trained and motivated team members to achieve performance goals. Dishwasher Supervisor — Wimbush & Associates – Durham, NC September 2018 – January 2020

• Led a cleaning and maintenance team servicing hotel contracts.

• Maintained sanitation and safety standards in compliance with client requirements.

• Monitored workflow to ensure tasks were completed efficiently and on schedule. Receptionist / CNA — PEAK Healthcare Services – Raleigh, NC February 2015 – August 2018

• Managed front-desk operations, including multi-line phone systems and patient scheduling.

• Maintained accurate patient records while ensuring HIPAA compliance.

• Assisted healthcare staff in providing quality patient care and administrative support. Education

Southeast Raleigh High School – Raleigh, NC

High School Diploma, May 2016

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